Job Summary:

The primary responsibility for the Senior Regional Property Manager is to oversee multiple markets within our expanding portfolio of properties and assist the leadership team including but not limited to Senior Regional Property Manager, VP and SVP Property Management where required. The candidate will be responsible for overseeing all aspects of property management in their assigned markets. This includes overall tenant satisfaction, building appearance, operational efficiency, A/R, A/P, accruals, operating expense budgets, variance reporting, capex planning, vendor relations, and WORKS Guide compliance.

Role and Responsibilities:

• Daily management and oversite of assigned markets within nationwide portfolio.
• Ensure top-notch customer service is provided to tenants. Correspond with customers and maintain positive tenant relations. Always represent the company in a professional manner.
• Understanding the Operating Expenses in each Market and the details behind the numbers.
• Review A/R and operating expense variances on a monthly basis. Collaborate as required to resolve disputes. Make adjustments where applicable. Report monthly or more frequently, if needed.
• Responsible for employee selection, employee training, employee evaluations, employee termination, and implementation of all other employment decisions for employees with a direct report in accordance with human resource policies and procedures and guidance from supervisor all in accordance with the law.
• Lead, mentor and supervise Senior Property Managers (SPM’s) or Property Managers (PM’s ) and their teams consisting of Maintenance Technicians and Office Administration. Ensure efficiency of staff through ongoing training, instruction, counselling and leadership.
• Lead, manage, and oversee third party property managers assigned to certain buildings.
• Manage relationships with buildings that are tenant managed.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Routinely travel to markets, walk and inspect buildings. Explore opportunities to enhance curb appeal. Make sure buildings are in alignment with the Workspace Brand.
• Ensure buildings are managed and maintained in a manner that promotes safety, cleanliness, and in compliance with national and local codes, laws, and/or ordinances. Work with local teams promptly take corrective actions as necessary and that all buildings are show ready at all times.
• Understand building systems within assigned markets. Maintain building efficiency. Provide justifications and make recommendations to enhance efficiency and/or reduce carbon footprint.
• Assist in the development and management of General Administrative and Cost Center budgets.

• Review and analyze annual o/e budgets for accuracy. Make recommendations as necessary
• Routinely review market procurement methods to ensure goods and services are competitively priced, in compliance with the WORKS Guide, and value is demonstrated.
• Ensure contracts and invoices are approved in a manner consistent with the Official Grant of Authority. Routinely audit for compliance with the WORKS Guide.
• Assist in the development of an annual capital budget as well as a multi-year capital plan. Where applicable look at each condition and assess each need. Thoroughly review emergency capex requests.
• Work with markets to ensure “tenant services” functionality is efficient and effective. This includes: work order process, timeliness, (Tech, Engineer, Property Manager, and Senior Property Manager) portfolio assignments, on call process, phone coverage, emergency call sequencing, and work order system data analysis.
• Work with local markets on data organization/consistency -This includes lease files, vendor files, building files, building plans, tenant information, insurance related, contracts and all other recordkeeping essential to managing the portfolio. It also includes the use and management of manual filing systems, Sharepoint, Docutrax, calendars, tenant contact lists, on other company approved software/technology as well as other processes.

• Work with local markets to make sure construction, fit outs, renovations, and other projects are being managed appropriately.
• Work closely and collaborate with other Company departments, including Acquisitions, Leasing, Marketing, Operations, Legal, Construction, IT, Finance and Accounting.
• Other responsibilities as needed,

Qualifications and Education Requirements:

• Bachelor’s degree preferred.
• Professional affiliation with BOMA, IREM or IFMA preferred.
• Valid driver’s license required.
• Management experience must include the management of a team of employees consisting of Managers, Maintenance personnel and Office Administration.
• Previous commercial management experience with excellent operational skills a must, preferably five (5) to ten (10) years and above.
• General knowledge and understanding of building components, systems and mechanics (roof, elevators, boilers, fire systems, water proofing etc.).
• Ability to handle the pressure of a dynamic work environment track projects & meet deadlines.
• Proper licensure required with applicable state real estate commission if required.
• Excellent written and verbal skills, as well as strong attention to detail and ability to effectively multi-task Obligation and ability to interact with all governing agencies.
• Ability to analyze and recommend solutions to overcome project hurdles and setbacks.
• Ability to work independently but also be a team player.
• Ability to read building plans.
• Ability to negotiate heights; climb ladders and walk on building roofs
• Ability to travel to buildings by car, airplane or ground transportation, etc. with potential overnight stays.
• A working knowledge of MS Word, Excel & Outlook is necessary with ability to learn new software, Yardi, preferred.

Additional Notes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.