What are the responsibilities and job description for the Contact Center Specialist position at Workway?
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Contact Center Specialist opportunity with a Healthcare company committed to transforming healthcare. Work in a collaborative, supportive environment where you can impact lives, embrace compassion, innovation, and personal growth, and help shape the future of healthcare. This position will be onsite for the first two weeks and then transition to remote work. The Contact Center Specialist is responsible for the following specific duties.
Your specific duties will include :
- Answering incoming calls and electronic requests from patients and family members to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems
- Ensuring accurate, compliant, and timely registration of new patients to provide optimal service and facilitate financial reimbursement.
- Identifying and resolving discrepancies or missing information and accurately entering data into the electronic medical record system.
- Verifying insurance coverage, determining patient self-pay responsibility, and providing cost information.
- Scheduling an appointment with a financial counselor for the patient or a family member, if appropriate.
- Scheduling healthcare appointments based on need, patient requests, and system and clinic guidelines.
- Communicating appointment details, any required preparation for testing, necessary paperwork, and payment information to facilitate on-time arrival, appointment preparedness, and optimal reimbursement.
Specific qualifications for the position include :
Pay Rate Range : $17.50 per hour.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental, and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit . To receive state and federal compliance posters, e-mail or call 972.514.1515. Learn More
Salary : $18
