What are the responsibilities and job description for the Cabin Reservations Advisor position at World Explorer Travel?
The successful candidate will train as a Travel Professional and specialize in Cabin Travel & the reservations process, ensuring a seamless experience for clients from initial inquiry through to post-stay follow-up. This role demands exceptional organizational skills, a strong customer service focus, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Text "Cabin" to 541-275-0142 for quick apply!
Key Responsibilities:
- Accurately manage and process incoming reservation requests via phone, email, and online booking platforms, ensuring all bookings are recorded and confirmed promptly.
- Provide professional and knowledgeable assistance to clients, addressing inquiries regarding cabin availability, amenities, pricing, and local attractions.
- Ensuring all guest information and preferences are accurately captured and communicated to relevant departments.
- Deliver exceptional service by addressing client concerns, resolving issues, and ensuring a positive experience throughout the reservation process and guest stay.
- Process payments, manage invoicing, and handle any related financial transactions associated with reservations, adhering to company policies and procedures.
- Identify and capitalize on opportunities to upsell additional services, packages, or amenities to enhance the guest experience and maximize revenue.
- Effectively manage and resolve any issues or emergencies that arise during a guest’s stay, ensuring swift and satisfactory outcomes.
- 18 and coachable
- Must have a phone (laptop also preferred, but not required)
- Must have good internet connection.
- Must be able to handle working under pressure and meet deadlines consistently.
- Ability to plan and manage client’s needs with little to no supervision.
- Eagerness and capacity to learn
Skills:
- Communication and interpersonal skills, with a professional demeanor.
- Strong organizational skills and meticulous attention to detail.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Demonstrated problem-solving skills with a focus on client satisfaction.
Benefits:
- Health, dental, and vision insurance plans (varies by state)
- Fully remote! (opportunity available in 26 other countries, apply to see if you qualify)
- Opportunities and pathways for career advancement within the company.
- Incredible team of supportive professionals
- Work your own hours!
