What are the responsibilities and job description for the Customer Service Coordinator position at World Group?
About World Group:
World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.
We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We’re growing - join our World Group family today!
About ContainerPort Group:
ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.com
About This Role:
ContainerPort Group (CPG®), a World Group company, is currently looking for a self-motivated and positive problem solver to join our family as a Customer Service Coordinator for our growing transload facility in Columbus, OH!
The Customer Service Coordinator is responsible for weighing inbound and outbound trucks and containers to prevent overloading. This position provides administrative support and customer service to WDS customers and employees to ensure productivity and customer satisfaction. Does this sound like you or fit your experience? Get in touch with us by applying here.
Duties and Responsibilities:
- Answer and address high volume of phone calls and emails throughout the day
- Greets customers and incoming visitors in a professional and friendly manner
- Weighs inbound and outbound trucks and containers
- Handles rail billing
- Assists with scheduling and coordinating daily North Dakota Grain Inspection
- Requests equipment from ContainerPort depot
- Schedules transportation of loaded and empty containers as needed
- Creates and provides loading instructions to Yard Laborers
- Filing paperwork
- Schedules Fed-Ex pickups as needed
- Assists in communicating delivery times and weight capacities with drivers on a daily basis
- Creates dock receipts
- Maintains booking tracking sheet and North Dakota Grain Inspection sheet
- Assigns seals to be used for loading
- Checks the North Dakota Grain Inspection Container Log daily
- Creates files for all customer bookings
- Scans scale tickets and files in booking file
- Maintains truck tracker spreadsheet
- Checks to ensure rail billing is complete and accurate
Education and Professional Experience:
- Customer-Service oriented
- Ability to multi-task
- Attention to detail
- Exceptional written, verbal, and inter-personal skills
- Computer skills are critical and must include Excel, Word, and Outlook
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.
- The person in this position frequently communicates with external contacts and other employees. Must be able to exchange accurate information in these situations.
- Must be able to remain in a stationary position for extended periods of time
- Must be able to constantly operate a computer and other office equipment
World Group Benefits/Perks:
- Competitive compensation
- Comprehensive Benefits package:
- Medical, Prescription, Dental, Vision
- Life, AD&D, & Disability insurance
- Employee Assistance Program
- Financial planning
- 401(k) plan with up to 6% company match
- Paid Time Off
- Flexible work arrangements
- Internal Mobility & professional development opportunities
- Tuition assistance
- Bonus Eligibility
