Customer Service Coordinator

Supercharge your career here at Powerhouse! We are looking for a Service Coordinator to join our team!Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential. What’s in it for YOU:· Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.· 401(k) Retirement Plan with company match.· PTO, 11 Company Holidays and Paid Parental Leave· Wellness activities and an onsite gym · Ongoing professional development and continuing professional education.
What YOU will do:
This role is responsible for providing customers with service information and resolving issues promptly via phone and email.

• Work Order Management: Efficiently manage a high volume of incoming work orders and email communications.
• Vendor Dispatching: Schedule and dispatch vendor partners, ensuring timely arrivals.
• Problem Resolution: Collaborate with managers and team members to resolve issues.
• Customer Support: Answer customer inquiries about services, offering appropriate solutions. Analyze customer inquiries to determine effective resolutions.
• Prompt Communication: Respond to phone calls and emails promptly to provide excellent customer service. Handle heavy inbound/outbound phone traffic with customers and service providers.
• Vendor Development: Cold call potential vendor partners to establish new partnerships.
• Data Management: Input data into the computer system to track and follow up on customer requests. Create service tickets with clear scopes of work and assign them to appropriate service providers.
• Ongoing Communication: Maintain strong relationships with clients and service providers through phone, email, reports, and third-party systems.
• Team Goals: Contribute to team efforts by achieving goals set by the Manager.
• Task Prioritization: Efficiently prioritize tasks with overlapping timelines.
• Independent Work: Work independently and self-solve issues as they arise.
• Accurate Documentation: Maintain accurate data and documentation of service requests.
• Calm Under Pressure: Stay calm and composed in a dynamic and demanding environment.
• Team Collaboration: Be a supportive team player, ready to assist teammates as needed.
• Software Proficiency: Proficient in Microsoft Office, especially Excel, with intermediate or higher skills.
• Software Affinity: Comfortable with using various software.
• Professionalism: Uphold Powerhouse values of professionalism, integrity, and teamwork.

What YOU bring:

• One to two years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in Exterior Services or Landscaping preferred.
• Must pass an MVR, background, and drug test.

Equal Opportunity Employer/Disability/Veterans