What are the responsibilities and job description for the Express Lane Service Advisor position at World Hyundai Matteson?
Job Overview:
We are seeking a highly skilled and experienced Service Advisor to join our team at World Hyundai. As a Service Advisor, you will play a vital role in ensuring customer satisfaction while providing top-notch service and maintenance for our fleet of vehicles. The ideal candidate will have a strong background in automotive diagnostics, and sales, with the ability to communicate effectively with customers and our team of technicians.
Duties:
- Utilize advanced automotive diagnostic tools to identify and diagnose issues with vehicles, including those with diesel engines and air brakes.
- Manage the service process from start to finish, ensuring that all work is completed in a timely and efficient manner.
- Provide customers with accurate and transparent estimates and recommendations for repairs and maintenance.
- Upsell and promote additional services, such as filters, wipers and alignments, to enhance the overall customer experience.
- Use sales skills to negotiate and finalize deals with customers.
- Collaborate with technicians to ensure that all work is completed to the highest standards.
- Maintain accurate records and manage inventory levels.
- Transmitted information accurately and efficiently to and from customers and technicians.
- Stay up-to-date with the latest developments in the automotive industry and apply this knowledge to improve our services.
Experience:
- Proven experience in a service advisor role, preferably within a dealership environment.
- Strong understanding of automotive diagnostics and repair techniques.
- Experience with oil changes and other routine maintenance tasks.
- Excellent communication and sales skills, with the ability to work effectively with customers and technicians.
- High school diploma or equivalent required; post-secondary education in a relevant field is an asset.
Job Type: Full-time
Pay: From $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $1,000 - $62,000