What are the responsibilities and job description for the Receptionist position at World Insurance Associates LLC?
Summary
World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.
Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.
Position Overview
The Receptionist at World Insurance Associates is responsible for managing calls coming into the main phone line, receiving, and distributing mail, as well as additional administrative duties to support the office.
Essential Duties and Responsibilities
- First line of contact to receive and distribute a high volume of calls coming into phone line
- Distribute faxes via the agency management system
- Responsible for keeping inventory of all office supplies and placing approved orders for replenishment as needed
- Performs all other general administrative related duties as assigned
- Responsible for receiving, processing and distribution of physical and electronic mail as needed
- Assist in any processing for Commercial Lines and Personal Lines departments
Qualifications
- Work experience with customer service responsibilities
- Computer savvy and proficient in MS Office including Power Points, Word, Excel, Outlook, Adobe.
- Excellent verbal communication skills
- Ability to multi-task in a fast paced and deadline driven environment
- Must be able to maintain professionalism and a positive service attitude
- Can handle sensitive information with the highest degree of integrity and confidentiality
- Strong attention to detail and excellent organizational skills required
- Exceptional customer service skills, over the phone and in person, with our customers and internal departments
- Sense of urgency and problem-solving skills
Equal Employment Opportunity
At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
