What are the responsibilities and job description for the Assistant Manager - Customer Experience position at World Market?
ESSENTIAL DUTIES & RESPONSIBILITIES
- Ensure an exceptional customer experience, including visual execution/standards and customer engagement
- Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results
- Build and retain a high-performance customer-focused team through training, development and performance management
- Assess and analyze business trends utilizing all available reporting to problem solve sales and loyalty results and take appropriate action
- Address and quickly resolve customer issues and/or concerns with appropriate partnership
- Utilize all company selling and training resources to educate team on product knowledge, selling skills and business goals; validate that all company tools are being fully leveraged to provide exceptional Customer Experience on a consistent basis
- Validate and ensure execution of all omnichannel initiatives
- Validate and ensure execution of all customer loyalty initiatives and activities
- Assist Store Manager with MyHR responsibilities; partner with Operations Manager to ensure sales floor is properly staffed to support business needs
- Responsible for organizing, planning and execution of all signage and graphics in partnership with entire management team
- Recruit, interview and hire top talent that aligns with our company values
- Ensure a consistent orientation and onboarding experience
- Additional duties and responsibilities as assigned by and in the absence of Store Manager
SKILLS / KNOWLEDGE
- Leadership skills including: Excellent Customer Experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills that align with strategic initiatives, effective delegation and validation and the ability to efficiently execute daily priorities
- Minimum of 2 years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
- Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
- Ability to lift up to 40lbs
Full time and Part time associates are eligible to participate in the Company’s 401(k) retirement savings plan after three (3) months of service.
Benefits for full-time employment o n the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits and Employee Assistance.
If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:
Phone: 1-833-680-2399
Email: hrsupport@worldmarket.com
This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.
An Equal Opportunity Employer
It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.
