Job Summary: | Associate will be responsible for tracking commissions due to agency through the use of internal database. Position also requires contact with vendors to collect monies due through phone, email, fax and direct mailings. |
Essential Functions: | - Daily data entry using Microsoft Excel and Access.
- Collections to follow-up on unpaid monies due to World Travel
- Monthly goals must be met for client reporting and partnership
- Quarterly mailings to properties for collection of commission in arrears
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Time Spent Performing Essential Functions (Generally): | - Data Entry of commission paid to World Travel – 80%
- Phone calls, emails, fax for commission collection – 10%
- Direct mail for commission collection – 7%
- Monthly closing procedures – 3%
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Competency and Position Requirements | - Fluent with Microsoft Office products – Outlook, Excel, Word
- Comfortable working with Microsoft Access
- GDS knowledge – Apollo and Sabre, extremely helpful
- Ability to work on repetitive tasks
- Pays strict attention to detail
- Excellent written and verbal communication skills, particularly with a customer service focus
- Ability to work in a fast-paced, stressful environment
- Independent worker who is a self-starter and who is willing to learn
- Commitment to lifelong learning
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Education and Experience Requirements | - High School Diploma or its equivalent
- Travel Agency work experience a plus
- Accounting background a plus
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Quality and Quantity Standards: | - Must stay on track for monthly goals to complete financial processes for clients.
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Physical Factors/Environment: | - Traditional corporate office. Team Member will have a desk area located on a floor with other semi-private cubicles.
- Desk with overhead storage, along with traditional wheeled office chair will be provided to Team Member.
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Working Conditions; Schedule: | - Full time, Monday-Friday, 40 hours per week.
- Anticipated schedule is 8:30 a.m. (ET) to 5:00 p.m. (ET); however, World Travel, Inc. reserves the right to change Team Member’s schedule at any time to meet business needs.
- Associate must be comfortable sitting for long periods of time.
- Team Member may work overtime from time to time upon request by World Travel, Inc.
- Team Member may be asked to report to a World Travel, Inc. office for training, support, or other reasons. World Travel, Inc. may make such request at any time, within reason.
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