What are the responsibilities and job description for the Manager, Group Air Operations - Remote position at World Travel?
Description
Manager, Group Air Operations - Remote
World Travel Service is looking for the perfect candidate to help lead our Group Air travel agent team. The Manager of Group Air Operations is responsible for the overall management and performance of group air travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. The ideal candidate will have previous experience as a travel agent, as well as experience leading a large team to achieve key service level metrics. A strong work ethic, positive attitude, excellent communication skills, and a high level of professionalism will be necessary to be successful in this role.
What you will be doing :
- Ensure we are meeting client expectations by effectively managing the Group Air Agent Team
- Review operations performance reports and provide direction and implement programs to improve the performance of the operations against goals.
- High-level problem solving with internal and external customers.
- Build relationships with co-workers and clients.
- Serve as the escalation point for client and / or customer issues, ensuring customer satisfaction.
- Work on multiple things at the same time, multi-tasking is your middle name.
- Continue to innovate - find better ways to accomplish company goals.
- Conducts meetings and training sessions as appropriate
- Manages Disaster Recovery plans and efforts
- Manages day-to-day needs of the team and provides assistance and direction
What tools you need in your toolbox :
About us
Interested?
If so, apply now by using the link on the site. We look forward to hearing from you!