What are the responsibilities and job description for the Village Experience Coordinator position at World Triathlon Corporation?
The IRONMAN Group operates a global portfolio of events that includes the IRONMAN® Triathlon Series, the IRONMAN® 70.3® Triathlon Series, 5150™ Triathlon Series, the Rock ‘n’ Roll® Running Series, IRONKIDS®, World Triathlon Championship Series, Epic Series™ mountain bike races including the Absa Cape Epic®, road cycling events including UTMB®, and other multisport races.
The IRONMAN Group is the largest operator of mass participation sports in the world and provides more than a million participants annually with the benefits of endurance sports through the company’s vast offerings. Since the inception of the iconic IRONMAN® brand and its first event in 1978, athletes have proven that ANYTHING IS POSSIBLE® by crossing finish lines around the world. Beginning as a single race, The IRONMAN Group has grown to become a global sensation with hundreds of events across 55 countries. For more information about The IRONMAN Group visit: www.ironman.com.
At The IRONMAN Group, our mission is to celebrate the power of the human spirit, fulfill dreams and uplift communities by organizing world-class events and extraordinary VIP athletic experiences, globally. We accomplish this through our amazing staff across the globe who are committed to our core values - Heart, Excellence, Ambition, Respect and Teamwork (HEART).
Job Summary
Coordinator level role responsible for overseeing the Village across the IRONMAN, and Rock n Roll Series for North America. Village Coordination - The team works closely with several internal departments to coordinate the overall event village layout and experience to ensure each asset is placed in the most advantageous location.
Job Description:
- Oversee the planning and execution of the village within designated event “series.” This will include close collaboration with the Race Director, venue, service providers, internal departments, & official partners and vendors. Travel required to certain prioritized events in the series. Ensure all deliverables are confirmed and provided for on-site needs within the village to create the ideal look and feel of the event. (power, tables, chairs, etc).
- Work closely with the Athlete Services, Marketing and Merchandise Teams to coordinate the overall layout and placement of each entity, ensuring each are placed in the most advantageous locations.
- Coordinate with Race Director and appropriate operations team members to ensure external vendors have correct information for tent sizes and layout; electricity needs and security timelines.
- Ensure the team is communicating appropriate guidelines and instructions to each expo partner and vendor leading into the event. Field any expo inquiries appropriately and in a timely manner.
- Work closely with the activation team to ensure the proper layout of internal booths including merchandise, registration, marketing and athlete briefing locations and flow.
- Research additional events within the industry to learn best practices for the further development and enhancement of current event experience.
- Emphasis on creating a positive athlete experience for all athletes and spectators attending the event. Position will collaborate closely with ‘experiential team’ to bring to life various activations.
- Coordinate and execute the plan for appropriate village enhancements including: food, water, tables, chairs, shade for athletes and spectators.
- Oversee and manage the inventory across event trailers. Collaborate with the Partner Services and Operations team on the appropriate plans, approvals and production for on-site elements.
- Develop and execute a robust expo stage programming schedule at all events. This includes (but is not limited to): Race Director overview, Course Clinics, Nutrition discussions, local officials, tourism partners, and race officials.
- Function as the onsite point of contact for all expo vendors throughout the duration of the event.
- Ensure partner and vendor products are delivered to appropriate location on the front end of the event and are properly prepared for pick up after the event.
- Distribute wayfinding signage throughout the venue onsite at event
- Close management of department budget. This includes expenses across all events as well as overseeing the company wide capital expenditure budget.
Requirements
Minimum Required Skills / Competencies:
- Able to work a flexible schedule to include weekends and holidays.
- Must be able to travel (domestic & international) on an as needed basis. Expectations should be (10-15) weeklong trips per year.
- Able to lift 25lbs – 50lbs.
- Able to walk/stand on feet for long periods of time.
- Excellent organizational, leadership, and interpersonal communication.
- Clear and conceptual thinking ability.
- Excellent judgment and discretion; ability to handle multiple priorities simultaneously, meet deadlines, and handle work-related stress is required.
- Friendly, courteous, service-oriented, professional, outgoing, and customer service oriented.
- Remain calm and professional in stressful situations.
- Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
- Must be able to work independently and productively with minimum supervision.
- Recognize problems, identify possible causes and resolve routine problems.
- Ability to establish and maintain professional atmosphere for employees, clients and customers. Establish and maintain a consistent and positive corporate image.
Education & Experience:
- Bachelor's degree (B.A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience in Operations, Marketing or Business/Management related.
- Willingness and ability to travel to selected events and able to work a flexible schedule, to include weekends and holidays as required.
The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and are a reasonable representation of its activities.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
