Inside Sales / Customer Service Rep / Sales Support (Industrial Exp)

We're a small, yet mighty family-owned business on the lookout for an exceptional individual to join our team. At WWM your voice matters; being innovative and having a human element to our brand is our mission.

Why you should join the team?

1. You share our values; Heart, Own It, Teamwork, Drive, Grow, Humble, Smart, and Trust.

2. You are enthusiastic, outgoing and passionate about your work making an impact.

3. You are a self-starter and have a great work ethic.

4. You thrive in a team environment and work hard to support your teammates.

5. You love to learn and grow and welcome new things to help improve yourself.

6. You welcome constructive feedback and want to always find a way to be better.

Who We Are

At WWM, we are an essential piece to keeping the world flowing. We are a pipe, valves, and fittings supplier to the maritime and industrial markets, looking for a Customer Service Rep to join our Inside Sales Team. Since 1970, World Wide Metric has continued to grow. With four regional offices across North America, we have progressively developed into a worldwide competitor.

If you want to learn, be challenged, and grow professionally you are in the right place!

Status: Full Time Position (Onsite)

Schedule: 8am–5:00pm Monday-Friday.

Overtime and weekend hours as needed.

Travel: Less than 10%

The Perks

We offer an attractive compensation package, which includes:

· Paid time off

· Health Insurance

· Dental and Vision Insurance

· Tuition Reimbursement

· Retirement plan and a host of other benefits

JOB PURPOSE

Perform the professional duties relating to sales, including order entry, preparing invoices for customers, and building relationships with customers. Identify and fulfill sales opportunities. This role is part of our inside sales team.

JOB RESPONSIBILITY SUMMARY

· Provide sales quotes and offer information to customers (via phone, FAX and email); including price, quantity, shipping location and schedules, certifications, product uses, credit terms, etc.

· Research and select the correct products or assist customers in making product selections, based on customers' needs and product specifications. Offer additional and/or alternative products and or solutions to customer for purchase.

· Source products that are not available from inventory.

· Enter quotes and sales orders into Sales system.

· Follow-up on sales orders to ensure customer satisfaction.

· Send catalogs to current and prospective customers.

· Research and resolve discrepancies and problems for customers.

· Promote, cross sell, up sell our product suite to our clients

Product Knowledge

· Research product and decipher part numbers.

· Communicate technical information related to product.

· Continually develop and increase product knowledge.

Logistics

· Utilize inventory system to determine availability of product in multiple warehouses.

· Discuss shipping arrangements with customers and determine method based on customer’s needs and efficiencies.

· Coordinate shipping of orders with customers and multiple warehouses.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Education and Experience

· Associates degree in technical field, Bachelor’s degree (i.e. engineering, mathematics, sciences, or business) preferred but not required..

Experience

· Minimum of 2 years of experience in inside sales or call center environment.

-Experience with pipes, vales or fittings a plus.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift

Experience:

• Insides Sales: 2 years (Required)

Work Location: In person

Salary : $25