Strategic Engagement Manager

Strategic Engagement Manager

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

We have remained successful and continue to grow through the recent difficult economic conditions. We strive to build a profitable, growth company that’s also a great place to work. With this as our goal we offer a highly competitive benefits package and opportunities for professional development.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 8,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 12th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

Why should you join the ATC Lab Services Team?

As a member of the ATC Lab Services team, you will have the opportunity to work with experts in the field. You will engage ATC Leadership, Global Client Executives, Account Managers, Consultants, Consulting Solution Engineers (CSEs), and Consulting Solution Architect's (CSAs) to help facilitate client understanding and implementation of “Best Practices” .

This position provides exposure to new, cutting-edge security products and technologies from some of the most respected manufactures in this space. That along with the ability to innovate in WWT’s Advanced Technology Center (ATC) presents an environment to continually hone your skills.

What You'll Be Doing:

The Strategic Engagement Manager will work with internal partners and customers to manage qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals, regions and customer base through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to their resources as they execute their assigned engagements.

Job Duties:

Day-to-day management and leadership for our consultants placed onsite with customers. This includes:

• Onboarding and offboarding
• Regular meetings and communications
• Status reporting and monitoring engagement health and financials
• Technical and business support, and be the escalation point for ANY issue related to our consultant, their engagement and our customer.
• SME on all WWT offerings, tools and processes and encourage resource involvement within WWT
• Coaching & mentoring
• Reinforcement of WWT value, business practices, ecosystem and Core Values

Teach, reinforce and monitor WWT reach back in all forms including the Reach Back Guide community, overall wwt.com and the ATC, the Command Center, our technical WWT experts, Udemy and more.

• Goal is to maintain at least a 50% platform adoption rate for your team at all times.
• Encourage participation in reach back efforts including our regular reach back calls, technical/virtual team meetings, use of the Reach Back Guide and discussion forums, content creation, and more.
• Create and implement new reach back strategies consistently

Relationships and communication with the cross-functional WWT team including Account Managers, CSEs and Services Sales, Resource Management, the larger SEM team, Project Analysts, ATC and Architect teams, etc.

Establish solid relationships with our customer stakeholders.

• Grow the Strategic Resourcing business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and the Account Teams.
• Regular check-ins, manages issues/concerns, and provides feedback to customers and their team members.
• Provide weekly status reports to sales account teams and customers.

SEM is responsible for timely and quality data collection, input and integrity in our various reporting tools. This includes, but is not limited to:

• Creating and maintaining an accurate roster of consultants
• Capacity planning and forecasting
• Customer insights
• Accurate rates and dates
• Up-to-date partner information
• Engagement start and end dates

Work Experience:

• Minimum of 3 years of progressive experience in a related field.
• 3-5 years of management and leadership experience, preferably in a Professional Services or staff augmentation environment.
• Strong knowledge of and proven experience with outsourcing/managed service engagements. Experience in the staffing or recruiting industry is a huge plus.
• Proven experience interacting with large enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.

Skills and Abilities:

• Proven ability monitoring and managing project financials and reporting.
• Ability to work both independently and solve customer-facing problems and also as part of a high performing functional matrixed team.
• Strong communication skills (written, verbal, and presentation)
• Bachelor's Degree or equivalent experience

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

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