What are the responsibilities and job description for the Home Entertainment and Digital Appliance Expert position at WorldLink US?
Home Entertainment and Digital Appliance Program Manager
We are seeking a highly skilled and experienced Program Manager to lead our Home Entertainment and Digital Appliance team. As a key member of our operations team, you will be responsible for overseeing the repair and maintenance of retail displays, fixtures, and merchandised products across the country.
About the Job:
- Maintain brand standards throughout all brand-owned Fixtures & Displays in National Retailers and Regional Partners supporting the Home Entertainment & Digital Appliance categories.
- Manage inbound Work Order requests from Store Managers, Field Service Managers, Call Centers, and Account Escalations.
- Collaborate with multiple store and corporate leadership levels to promptly complete assigned projects and tasks.
Key Responsibilities:
- Develop relationships with Operations and Retail business teams to assess strategy and accurately implement new methodologies and best practices.
- Review and validate completed Work Order invoices before the department manager's approval.
- Manage 3PL Vendor contracted to execute repair and preventative maintenance in assigned Doors.
- Logistics: Manage the shipping of parts and fixtures directly to store and/or installer as required, track associated costs, and continuously look for opportunities for efficiencies.
Requirements:
- Associate degree w/6 years' experience or Bachelor's degree w/4 years' experience in general studies, business administration, or business information technology.
- Experience in retail merchandising, facilities maintenance, or program execution in a flagship retail store environment.
- Basic knowledge of managing 3PL field vendors to meet required deliverables.
