Operations Event Manager

TITLE: Operations Event Manager

POSITION TYPE: Full Time (W2)

LOCATION: Plano, TX

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for an Operations Event Manager who will be responsible for project managing all events for the retail corporate team and field teams. Events can range from small pop-up experiences to 1300 attendee conference events. You will be responsible for end-to-end support of all events. Some, but not all of the requirements include, vendor management of all external event providers, delivery of all planned/scheduled programs, project management of all event elements, budgets and timelines, provide program calendars for all programs and events for the field team of 440 associates and supporting 50k retail sales associates. This role will also require cross-functional partnerships with senior leadership events team and internal field, sales and channel organizations.

Role and Responsibilities:

• Supervise the day-to-day event operations and staffing of each event.
• Meticulously plan and manage programs, on time, on budget and to scope.
• Manage and report all planned events and engagement calendars.
• Host meetings to ensure collaboration, including managing the virtual meetings features such as screen sharing, recording, polling, breakout rooms, muting, etc.
• Providing post-event support including, attendance reports, post mortems, etc.
• Work with internal creative teams, agencies, training organization and platforms to deliver content.
• Provide reporting to measure and analyze KPI’s and success of event programs.
• Coordinate necessary executive attendees with rehearsal times, run of show, presentation content, set up time and on-stage times.
• Manage 3rd party event company and labor company to ensure timeliness, budget adherence and execution.
• Track all spending of events against budget and provide recap of each event cost and ROI.
• Manage the intake process for all retail event requests, and work collaboratively with all teams that have a part in supporting the event, ensuring they are on track to deliver all necessary items for the event.
• Ensure that all 3rd party labor is briefed on the program, expectations and KPIs for the event.
• Bring in all the necessary teams for events as needed, such as, security, general affairs and IT.
• Collect and compile all event feedback and lessons learned, provide recap to leadership team and work collaboratively to improve any areas of the event process.
• Create and manage tasks while adhering to deadlines show casing the ability to organize and prioritize timely and effectively.
• Work collaboratively with the finance team on all forecasting, budgeting, funding and invoices of each event.
• Manage any additional operational tasks as assigned.

Required Experience and Education:

• 6 years of experience w/degree (10 years without) in events management, events coordinator and project management.
• Bachelor's Degree preferred.
• Experience working in retail stores, retail multi-unit manager, events, retail operations, project management.
• Experience working in a corporate environment is preferred.
• Strong experience working in a matrixed organization with different stakeholders and a broad variety of responsibilities.
• Experience managing projects of varying complexity; time management and project management are critical skills.
• Experience with Adobe Suite, Microsoft Office, and SharePoint.