HR Operations Support Specialist

Overview

The HR Operations Support Specialist is responsible for the management of Workday tasks including hiring issues, profile issues, corrections to job changes, and corrections to team member’s profiles based on defined SLA’s. This position will also maintain and execute initiatives to ensure federal compliance of all TMs to the I-9 process. This person will also develop and maintain a strong working relationship with all leaders and business partners within the Human Resources department to facilitate services for our Team Members. This role has both strategic and operational components requiring the person to be able to create new processes and evaluate existing processes for efficiencies.  

Responsibilities

• Maintain Federal compliance guidelines for I-9’s including, but not limited to 3-day compliance, notifications, E-Verify error issues, and recertification of expiring documentation 

• Maintain Canadian compliance guidelines for documentation purposes. 

• Research TM benefit discrepancies in the US

• Maintain a 24-hour (or better) SLA on the Workday tasks and tickets which may include but not limited to GPI Access flags, Termination Reversals, Duplicate ID Corrections, Date of Hire Corrections, Job Change corrections, Address Updates for Inactive TMs, OKTA User ID issues, Corrections to Names Task, Rehire Tasks, Reassignment Tasks, Email access issues, Inherited TMs/Supervisory Organization Issues, Merged in Error Tasks, Rehire eligibility changes, Merge Duplicate ID Tasks, Puerto Rico tasks, National ID Correction Tasks, Country, State, Postal code Tasks, and Duplicate National ID Tasks 

• Reporting and adhering to I-9 compliance laws using Workday, Compliance Center and E-verify to maintain 3-day compliance and reverifications as necessary 

• Maintain retiree life insurance information, send out yearly correspondence, maintain beneficiary list, and update as required 

• Maintaining compliance with state laws by researching, responding to agencies, inputting TMs information to enroll in court ordered benefits for dependents, and responding to queries from agencies on benefit’s cost efficiency for the TM 

• Assign/Answer all email cases to the appropriate group or individual within 24 hours of receiving 

• Assign/Answer all self-service cases to the appropriate group or individual within 24 hours of receiving 

• Maintain Case integrity and resolution within 24-48 Hours by re-assignment to the correct team or resolution, including garnishment, child support medical qualifications, and all benefit related issues 

• Establish and maintain communications/meetings with our business partners and customer/team members as needed for escalations. 

Qualifications

• Self-motivated and take initiative 

• Ability to maintain confidential and personal information in accordance to federal policy, HIPAA regulations, and Worldpac policy 

• Good working knowledge of the Workday and Service Now systems 

• Ability to understand complex configurations and process flows within the Workday system 

• Skills in defining and identifying processes breaks and correcting as needed based on configuration guidelines. 

• Ability to learn and apply US Human Resource policies and procedures 

• Good written and verbal skills and ability to effectively communicate 

• Ability to meet deadlines and work well under pressure 

• Ability to work well with our business partners 

• Good organizational and follow-up skills 

Pay Range

EEO Statement /Reasonable Accommodation Notice

Worldpac is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require accommodations to perform the essential functions of the job, please contact talent@worldpac.com for assistance.

Worldpac is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status.

Worldpac offers a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of its employees. Key benefits include:

Health and Wellness:

• Medical, dental, and vision insurance plans to cater to various healthcare needs.
• Health Savings Accounts (HSAs) with company contributions for eligible plans.
• Flexible Spending Accounts (FSAs) for medical and dependent care expenses.
• Employee Assistance Programs (EAP) offering confidential counseling and support services.

Financial Benefits:

• 401(k) retirement plan with company match to assist in future financial planning.
• Life and Accidental Death & Dismemberment (AD&D) insurance for financial security.
• Short-term and long-term disability insurance to protect income during unforeseen circumstances.

Additional Perks:

• Paid time off, including vacation days and holidays, to encourage rest and personal time.
• Employee discounts on products and services.

Location Type

Salary : $44,250 - $59,000