Head Lifeguard

Job Title: Head Lifeguard

Location: WorldSprings the Colony

Department: Aquatics

Reports To: Lifeguard Manager, Lifeguard Supervisor

Company Overview:

WorldSprings is the outdoor, social-wellness experience that helps every guest feel better through globally inspired soaking waters.

Job Summary:

The Head Lifeguard is responsible for overseeing the safety and well-being of all guests in and around the aquatic facility. This role includes leading a shift of lifeguards, ensuring compliance with safety protocols, and providing high-quality customer service. The Head Lifeguard plays a critical role in maintaining a safe and enjoyable environment for guests while supporting the operational needs of the aquatics department.

Key Responsibilities:

Supervision and Leadership:

• Supervise and coordinate the activities of the lifeguard team, ensuring they adhere to safety protocols and standards.
• Assist with leading in-service trainings twice a month for 2 hours
• Provide guidance and support to lifeguards

Safety and Emergency Response:

• Monitor and enforce pool and facility rules to ensure the safety of all guests. This position will be in the rotation as needed.
• Respond promptly and effectively to emergencies, including performing rescues and administering first aid as needed.
• Conduct regular safety checks of equipment and facilities to identify and address potential hazards.

Operational Duties:

• Implement lifeguard schedules, ensuring adequate coverage during operational hours. Calling staff members who are late/no show, fixing the rotation as needed.
• Assist with the maintenance and cleanliness of the pool and surrounding areas, reporting any issues to the appropriate maintenance staff.
• Maintain accurate records of incidents, rescues, and any other relevant activities. Filling out end of shift report after shift.

Customer Service:

• Provide exceptional customer service by addressing guest inquiries, concerns, and complaints in a professional manner.
• Educate guests on safety rules and procedures to promote a safe swimming environment.
• Foster a welcoming and positive atmosphere within the facility.

Administrative Responsibilities:

• Assist with training and evaluating lifeguard staff.
• Prepare reports and documentation related to safety incidents, staff performance, and other relevant activities.

Qualifications:

• Certifications: Current certification in Lifeguarding, CPR/AED for Professional Rescuers, and First Aid. Additional certifications in water safety or emergency response are a plus.
• Experience: Minimum of 1 year of experience as a lifeguard

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in emergency response and first aid techniques.
• Ability to remain calm and make quick decisions in high-pressure situations.
• Knowledge of aquatic facility operations and safety standards.
• Physical Requirements: Ability to perform physically demanding tasks, including swimming, lifting, and performing rescues.

Work Environment:

• This role requires working in various weather conditions, including exposure to sunlight and water.
• May involve irregular hours, including weekends and holidays.

Benefits:

• Medical, Dental, Vision insurance
• Employee discounts
• 401k match
• Life insurance
• Paid time off
• Professional development assistance

Equal Opportunity Employer