What are the responsibilities and job description for the Air Logistics Controller AUS position at Worldwide Flight Services - USA?
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The role of Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.
The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalationsand consumable inventories.
Responsibilities
- Maintain Inbound and Outbound Trucks Activity Logs.
- Professionally handle Inbound calls and outbound calls.
- Monitor Inbound and Outbound flights, providing real-time updates to leadership.
- Adapt to constant changes in procedures.
- Create and send reports on time “in the loop”.
- Able to work under pressure and as part of a team.
- Knowledgeable of Amazon Logistics System.
- Be willing to work and be trained in all aspects of the operation.
- Detail Oriented, Flexible with ability to follow instructions in a fluid environment.
- Exceptional Communication Skills
- Complete additional tasks or assigned by management.
Minimum RequirementsPreferred Skills
- Good customer services skills
- Proficiency in Microsoft Office (Excel) is preferred.
- Warehouse experience preferred.
- GWAM of 35 words per minute.
Physical Requirements/Working Conditions
- Must be able to lift 50 to 70lbs.
- Must be able to work inclement weather.
- Must be able to work weekends and holidays.
Perks & Benefits
- Want your pay in advance? Access your pay when you need it through DailyPay app!
- Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
- Need quality medical care? Multiple options for both full and part-time employees!
- Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
- Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
- Want to invest in your future? 401k program offered with company match!
- Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.
Job Type: Full-time
Pay: $20.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
Experience:
- Inbound and Outbound Activity Logs: 1 year (Required)
- handle Inbound calls and outbound calls: 1 year (Required)
- Microsoft Office: 1 year (Required)
- Warehouse: 1 year (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Austin, TX 78719 (Required)
Ability to Relocate:
- Austin, TX 78719: Relocate before starting work (Required)
Work Location: In person
Salary : $21