Customer Service Representative

Job Details Job Location: Worldwide Golf Shops LLC - IL - Joliet, IL Position Type: Full Time Salary Range: Undisclosed Job Category: Corporate Positions Description

Overview/Schedule: This is a full-time onsite position in Worldwide Golf’s office in Joliet, IL, primarily focused on Customer Service. Worldwide Golf is one of the largest golf companies in the US, giving you growth opportunities and the ability to learn new skills. Note: We may also be open to hiring part-time employees in this role!

Hours

Full-time positions will generally be scheduled 35 - 45 hours per week and will include some occasional weekend hours. Part-time positions will be scheduled 10-30 hours per week and will include weekday and weekend hours. Customer Service Team Hours of Operation are Monday to Friday 8am-6pm and Saturdays 9am-3pm.

What We Offer

• Come work in the golf industry! There’s no better time to join the industry. (perks include strong employee product discount!)
• Permanent, full-time role with job stability, great work-life balance, and flexible start time/end time.
• You will receive great training and mentorship from the Customer Service Manager, Customer Service Assistant Manager, and help from the rest of your customer service team.
• We’ve been in business over 50 years and we are still growing!
• We offer paid time off (PTO), Medical/dental/vision benefits, 401(k) matching and HSA with company contribution for full-time employees.
  
  

Job Responsibilities Include

• Assist customers over the phone and via email with order placement, troubleshooting, and post purchase needs while providing exceptional customer service
• Work with our knowledgeable team in assisting customers with questions about a wide array of golf products including clubs, apparel, golf balls, and accessories
• Follow up with previous customers to build loyalty and bring in add-on sales
• Work within multiple Order Management Systems to assist customers from all sales channels
• Engage in product knowledge and custom fitting training directly with vendor reps from brands like TaylorMade, Callaway, Titleist, and Mizuno.
  
  

Qualifications Desired

• 1 years of work experience is preferred (entry-level candidates are still welcome to apply!)
• Bachelor’s Degree is a plus, but not required
• Golf background or golf industry experience is a plus, but not required
• Work experience in customer service or customer-facing job (retail, restaurant, etc.) is a plus, but not required
• Strong written and verbal communication skills required
• Ability to create customer engagement via phone and email and turn leads into sales
• Above-average computer skills including POS software, email, Microsoft Word, and Excel
• Ability to provide timely follow-up with customers and vendors
  
  

Who We Are

Worldwide Golf is a privately owned, multi-brand specialty golf retailer that has been in business over 50 years. As one of the top golf retailers in the USA, we operate 95 stores in 25 states, and multiple e-commerce sites under well knowns brands, including:

Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Cool Clubs | Golf & Ski Warehouse | WorldwideGolfShops.com| GlobalGolf.com| Fairwaystyles.co