What are the responsibilities and job description for the Salesforce Administrator position at Worldwide Insurance Services LLC?
We are looking for a Salesforce Administrator who will work as part of a team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the Salesforce platform. The Salesforce Administrator will utilize strong technical and communication skills and positively interact directly with internal stakeholders of all levels within the organization and will be responsible for the day-to-day configuration, support, maintenance, and improvement of our platform in support of existing and new business processes.
Responsibilities :
- Handle all basic administrative functions within the Salesforce platform by building, testing, and deploying new configuration, validations, and automations, including user accounts, community and portal maintenance, custom fields and objects, workflows, process builders, formulas, macros, data imports, approvals, auto-responses, email alerts, reports / dashboards, and third-party applications and integration tools.
- Work closely with internal and external customers to define and document system requirements and develop solutions that meet the customers' needs.
- Manage a queue of ticket-based work for enhancement requests and reports of bugs within the Salesforce platform.
- Serve as the Salesforce lead in project-based work.
- Develop technical requirements for key projects and collaborate with cross functional partners on assessment and implementation of projects.
- Complete regular internal system audits, run / review setup audit trail and debug logs, prepare for upgrades.
- Effectively act as the liaison between our end users, vendors, and the application development teams.
- Collaborate with Salesforce colleagues to test new configuration and manage changes to the platform through the change management lifecycle.
- Maintain security including sharing rules and profile access, and permission sets.
- Participate in afterhours / on call support rotation.
- Other duties as assigned.
Requirements :
Working Conditions :
Competitive base pay starting at $90,868 per year.
Compensation is based on prior / relevant experience and skill level in a similar role.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Salary : $90,868
