What are the responsibilities and job description for the Customer Service Representative / Merchant Services position at WorldWise Recruiters?
Customer Service Representative
Location: Downers Grove, IL
Pay: $18-$20 per hour
About the Role:
We are hiring on behalf of our client, a leading provider of merchant services, seeking a Customer Service Representative to join their team in Downers Grove, IL. In this role, you will play a vital part in supporting existing customers, addressing their inquiries, concerns, and issues related to merchant service products. This is a non-sales position focused entirely on providing top-tier customer service and support to ensure customer satisfaction.
Key Responsibilities:
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31GvUaKyrY
Location: Downers Grove, IL
Pay: $18-$20 per hour
About the Role:
We are hiring on behalf of our client, a leading provider of merchant services, seeking a Customer Service Representative to join their team in Downers Grove, IL. In this role, you will play a vital part in supporting existing customers, addressing their inquiries, concerns, and issues related to merchant service products. This is a non-sales position focused entirely on providing top-tier customer service and support to ensure customer satisfaction.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and in-person
- Assist customers with troubleshooting and resolving issues related to POS products and services
- Document customer interactions and follow up to ensure resolution and satisfaction
- Collaborate with other departments to address and resolve complex customer concerns
- Maintain a thorough understanding of the client’s products and services to provide accurate support
- Communicate effectively in both English and Spanish to assist a diverse customer base
- Handle customer complaints with empathy and ensure efficient resolution
- Maintain customer records and update account information as necessary
- High school diploma or equivalent required; additional education or certifications in customer service are a plus
- Minimum of 3 years of experience in a customer service role preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and collaboratively in a team environment
- Proficient in using customer service software, databases, and tools
- Friendly and professional demeanor with a strong focus on customer satisfaction
- Competitive hourly wage ($18-$20 per hour)
- Paid time off and holidays
- Benefits package including 401K, health, dental, and vision insurance
- Comprehensive training and ongoing professional development opportunities
- Supportive and collaborative work environment
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31GvUaKyrY
Salary : $18 - $20
