What are the responsibilities and job description for the Customer Airfreight Specialist position at WOTM - Partners Professional?
Job Description
Job Description
Job Description : Customer Care Specialist – Air Freight in SeaTac, WA 98148 full time, TTH, 100% onsite with a compensation of $25.00 / hr. - $26.00 / hr. D.O.E. M-F 8 : 30AM-5PM.
Your Role
The Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues
Job Responsibilities :
- Impeccable customer service pertaining to : Client contact, ensure quality service is provided to customer & Customer Data Management : Maintenance and integration of customer data in system
- Responsible for the implementation, support & monitoring of customers within their sphere of responsibility
- Coordination of all aspects of the arrival (including, but not limited to, billing, rate quotation, approval of vendor invoices, etc.)
- Responsible for rating shipments / handling / storage correctly per the SOP
- Mandatory daily correspondence with overseas offices as necessary
- Ensure the necessary handling procedures (both physical and written) are followed accordingly, when applicable, documented in client-level Quality Agreements, Service Level Agreements, and SOPs
- Understand and adhere to local, State, and Federal regulations inclusive, but not limited, to OSHA, DOT, EPA and other government agencies. Certification is required to handle any hazardous material(s).
- Work closely with other departments to deliver high level of service to customers
- Perform other detailed (job specific) duties as assigned
Minimum Requirements
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Company Description
Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.
Salary : $25 - $26
