Customer Service Account Manager

Job Description

Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues in a timely manner. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.   Temp to hire $21-22 / hr.  Located in Redlands, CA

The CSR will be responsible for managing 12 clients and should be comfortable with various warehouse duties, including inventory control and distributing daily orders.

Emphasized the importance of being able to work under pressure and having a sense of urgency due to the high volume of clients.

handling an average of 150 emails daily.

Since the team is small (typically 4-5 associates on the floor), there will be minimal supervision.

Duties

• Organize, input and update relevant data, including the creation of shipping documents, the entering of load receipts and all related functions using both internal and external computer applications to effectively service the customer and maintain up-to-date, accurate transactional records and inventories
• Ensure adherence to customer requirements and organizational standard operating procedures at all times, including, but not limited to, communication, processing of paperwork, billing, and inventory maintenance
• Initiate, administer, and assist with cycle counts, physical inventories and associated functions to maintain accurate inventories at all times
• Ensure customer issues are dealt with in an effective manner, involving the customer service supervisor and / or operations manager when necessary
• Communicate and provide information by relevant methods both internally and externally to assist warehouse operations and customers
• File data and perform other routine clerical tasks as needed
• Order and maintain relevant office supplies and equipment

Requirements :

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Salary : $21 - $22