Patient Financial Liaison

Position Summary:

The Patient Financial Liaison stands at the intersection of compassionate care and financial stewardship, serving as a trusted guide for families navigating the complexities of pediatric healthcare costs. By masterfully blending deep healthcare finance expertise with outstanding interpersonal skills, this role transforms potentially stressful financial conversations into empowering discussions about care accessibility.

As a key member of the finance team, you'll demystify insurance benefits, create personalized payment solutions, and ensure families can focus on their child's therapeutic journey without financial uncertainty. Your ability to translate complex insurance terms into clear explanations and develop creative payment strategies will make therapeutic care more accessible while supporting Woven Care's financial health.

This isn't just a financial role – it's an opportunity to make a meaningful difference in children's lives by removing financial barriers to essential care. You'll be the reassuring presence that helps families understand and navigate their financial options, ultimately enabling them to make informed decisions about their child's therapy journey.

Compensation and Benefits Information:

• $21.64 to $29.81 per hour
• Comprehensive healthcare benefits (medical, dental, and vision)
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible spending account options
• Company-paid life insurance coverage
• Supportive, collaborative work environment

Essential Duties and Responsibilities:

• Financial Navigation & Advocacy (40%)
  • Guide families through insurance benefits, coverage options, and financial obligations with clarity and empathy
  • Verify insurance benefits and eligibility across speech, occupational, and physical therapy services
  • Develop and implement customized payment plans that balance family needs with practice sustainability
  • Process Single Case Agreements for out-of-network care and initiate Good Faith Estimates
  • Maintain up-to-date knowledge of insurance policies, including Tricare/Medicaid requirements
• Patient Support & Communication (30%)
  • Conduct thorough financial consultations to explain therapy costs and coverage options
  • Serve as the primary point of contact for all patient financial matters
  • Provide proactive updates on benefit changes and authorization status
  • Navigate sensitive financial discussions with professionalism and understanding
  • Support families in understanding and maximizing their insurance benefits
• Revenue Cycle Management (30%)
  • Update patient cost share information and complete Estimated Patient Responsibility Forms
  • Collaborate with the billing department to optimize revenue collection
  • Generate and analyze reports on authorization status and patient balances
  • Maintain precise documentation of all financial interactions
  • Recommend and process patient balance adjustments as appropriate
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities):

• High school diploma or GED
• 2 years in healthcare finance, insurance verification, or related field
• Demonstrated expertise in medical insurance, including private insurance, Medicaid, and Tricare
• Proven track record of excellence in customer service
• Strong understanding of healthcare billing practices and medical terminology

Preferred Qualifications:

• Experience in a liaison, patient relations, or customer service role in a medical setting.
• Proficiency in Raintree practice management software
• Working knowledge of therapy CPT codes
• Bilingual capabilities (English/Spanish)
• Advanced Microsoft Office Suite skills

Schedule and Location and Duration (remote/hybrid/address):

• Monday – Friday 8:00 AM to 5:00 PM MST
• May require occasional evening hours to accommodate family schedules
• Remote with occasional travel to clinics

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be comfortable with both in-person and virtual communications