Crew Member

JOB SUMMARY:

Accountable for meeting the Guest’s needs through Moe’s values:

• Act with Integrity : We believe that all of us have the responsibility to adhere to the highest level of moral character and ethical standards. We treat everyone with respect. We do the right thing.

• Add Value : We believe everything we do should add value for our guests, associates, and Franchise Partners.

• Infuse Passion : We believe that our passion and enthusiastic welcome are the foundation of our Brand. Everyone must bring this passion to our relationships, our restaurants and our food every day.

• Provide Leadership : We believe great leadership establishes the foundation of our long term success. We believe it is our responsibility to develop leaders by providing the environment, training, and tools to enable people to reach the limits of their capabilities.

• Think Sustainability : We believe that our clear vision of the future is born from understanding our history, loving where we are, and continually sharing the Moe’s culture with th4e world. We will always be true to who we are.

• Know & Share the Brand : We believe that our clear vision of the future is born from understanding our history, loving where we are, and continually sharing the Moe’s culture with the world. We will always be true to who we are.

• Be Yourself : We believe it is important not to take ourselves too seriously, that everyone is different and we celebrate that this individuality fosters creativity. We mean it when we say, “it’s ok to be different, and come as who you are.”

QUALIFICATIONS

• Must be at least 16 years of age
• Must have a valid work permit (if required by law)
• Retail of food experience preferred, but not required
• Excellent interpersonal communication skills
• Strong interest in Guest Service

RESPONSIBILITIES/SKILLS: To include but not limited to:

Sales and Profits

• Models, promotes, and displays integrity for the Moe’s culture and Brand

• Provides originality while upgrading Guest’s quality of food

• Celebrates an experience that is one-of-a-kind

Product Quality

• Delivers high quality Moe’s product every time

• Maintains and delivers high quality product within Moe’s speed of service standards

• Demonstrates knowledge of products and service

Service

• Creates an above and beyond guest experience for each and every guest in the restaurant beginning with our infamous “Welcome to Moe’s”

• Works with other team members to pro-actively react to the Guest’s needs

• Models and promotes the Moe’s culture

Housekeeping

• Maintains Moe’s standards of cleanliness during shift

• Follows Moe’s daily/weekly/monthly cleaning schedule

• Demonstrates a “clean-as-you-go” mentality

Training

• Able to be certified on all crew member positions

• Follows all specs and procedures within Moe’s recipe manuals

• Able to teach back competencies learned throughout his/her training process

Policies and Procedures

• Follows procedures outlined in the Crew Member Training Guide

• Follows cash control and security policies outlined in the Operations Manual

• Knowledgeable in register discounts and promotions

• Maintains safe and healthy workplace conditions for Guests and other crew members

• Reports accidents and incidents to management immediately

ESSENTIAL PHYSICAL REQUIREMENTS

• Abiltiy to communicate with Guests and co-workers

• Ability to perform basic addition and subtractions and make correct change

• Ability to process information through the POS register system

• Ability to lift up to – 50-lb. boxes of product

• Ability to work in a warm environment (grills, fryer) and react to timers

• Ability to climb ladders and bend at the waist to clean equipment

• Ability to use hands, arms, shoulders and back to build menu items for up to 4 hour periods

• Ability to work around industrial-strength cleaners

• Ability to weigh and measure during prepping process

• Ability to stand for up to 4 hours without a break

• Ability to operate the mixer required to prep specific recipes