What are the responsibilities and job description for the Field Service Dispatcher (CMD) position at WP?
Primary Job Responsibilities :
- Answer customer requests for Field Service repairs and schedule a min. of 10-15 Field Service technicians.
- Follow-up with customers and technicians to make sure WPI is providing a superior service.
- Review oil sample history and technical information for repairs.
- Take calls for service from internal and external customers.
- Direct service technicians daily work.
- Review open jobs to assess scheduling and completion.
- Assist Billing Clerk with closing and billing jobs.
- Oversee securing and delivering parts for Field Service department.
- Promote good welfare among the company and its' divisions.
- Perform other duties as assigned.
Minimum Qualifications :
Requirements : Knowledge, Skills and Abilities (KSAs)
Working Conditions :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
