Business Continuity and Enterprise Business Resiliency Analyst

Role Summary:

The Business Continuity (BC) and Enterprise Business Resiliency (BR) Analyst will be reporting directly to the Vice President of Enterprise Risk and Business Solutions who manages the organization’s BC/BR Program.  This position will support business continuity and resiliency projects that help to mitigate risks related to people, data, property, and business operations. The analyst is responsible for assisting with incident management and enterprise continuity management. This position is critical to ensure WPS’ readiness in the event of a crisis or significant business interruption and working closely in collaboration with IT infrastructure and security teams during disaster recovery preparation exercises (Tabletop, TTX) and actual events.

Salary Range

$63,800-$87,400 annually
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location

We offer remote work in the following approved states:
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin
This role may require some work out of our Madison, WI headquarters; first consideration will be individuals located near Madison Wisconsin to take advantage of Hybrid collaboration.

In this role you will:

• Regularly and proactively engage staff within all levels of the organization.
• Assist with the coordination of the Business Continuity and Business Resiliency Program.
• Lead the facilitation of annual reviews of BC/BR processes, systems, and program documentation.
• Lead the creation of third-party risk analyses as requested.
• Assist with annual reviews of disaster recovery processes, systems and program documentation.
• Analyze complex business problems and develop Situation, Background, Assessment, and Recommendation (SBAR) documents or similar deliverables to aid decision-making.
• In collaboration with the VP of Enterprise Risk, and as the program lead, develop, implement, and support enterprise-wide business resiliency policies, standards, plans, and operational support platforms for hazard events.
• Develop and incorporate best practices; execute training standards and program for business continuity management and enterprise resiliency.
• Assist staff in Disaster Recovery operations with supporting business units on incident and crisis management and helping coordinate disaster recovery planning, as requested.
• Maintain summarized and detailed metrics on business continuity management, readiness, crisis and incident reporting, disaster recovery and perform gap analysis and controls assurance program reviews as necessary in areas critical to the operational effectiveness of WPS, such as Business Impact Analyses (BIA).
• Work directly with outside incident management professional organizations and local/ regional/ national incident response groups that participate in business continuity, disaster recovery, and emergency management.
• Conduct and/or participate in departmental self-assessments to identify areas for improvement and potential areas of risk such as Business Continuity Plans (BCP) and BIAs.
• Monitor resolution of identified issues and ensure appropriate corrective and preventive actions are taken.
• Facilitate annual or more frequent business continuity exercises.
• Participate in disaster recovery drills or exercises as assigned.
• Promote BC/BR standards throughout the organization.
• Serve as the program lead and primary liaison for BC/BR with all functional areas of the organization and other corporate IT, security, safety and emergency-oriented programs.
• Collaborate with leaders from regulatory compliance programs to assure that the continuity and resiliency program complies with federal, regional, state, and local regulations.
• Coordinate and facilitate business continuity and resiliency awareness training to all staff on an annual, or if necessary, a more frequent basis.
• Collaborate with the Procurement team to establish a strategy for operational continuity in the event of a disruption with strategic and/or critical vendors
• Partner with the Disaster Recovery team to create synergies between the two areas

This role could be a good fit if you:

• Have superb consultative and communication skills, analytic ability, decisiveness, and strong judgment.
• Have a passion for Enterprise Resiliency, and Business Continuity, maturing these functions to ensure they become competitive advantages for WPS.
• Would like to become a trusted advisor and contribute to raising operational and strategic risk and business resiliency awareness throughout the enterprise.
• Possess a strong ability to analyze business problems, make competent recommendations, create solutions, and proven success with change management.
• Would thrive as a liaison with WPS subsidiaries and vendors to ensure adequate readiness for an incident.
• Have strong experience or ability to establish program quality/performance metrics.
• Have strong experience or skill to perform enterprise and business unit-level analysis (define business need, assess capability gaps, determine solution approach, define solution scope, define business case).
• Have strong experience or skill to produce solution assessment and validation (assess proposed solution, allocate requirements, assess organizational readiness, define temporary requirements, validate solution, evaluate solution performance).
• Have superb skills in stakeholder management that includes relationship building and negotiation.
• Have strong group facilitation skills.
• Ability to work independently, requiring only strategic rather than regular, tactical direction.

You’ll benefit from this experience by:

• Participating in the education and training of industry standards such as ISO 22301, BS25999, DRII PP, BCI GPG, NFPA1600, ASIS BCM.01-2010.
• Becoming/remaining a member of industry trade organizations such as the Business Continuity Institute (BCI).
• Working in a highly complex, highly security-conscious environment that has a security umbrella that encompasses Health Insurance, contracts with Center for Medicare and Medicaid Services (CMS) and Department of Defense (DoD) contracts.
• Working in an environment that serves our Nation’s military, veterans, Guard and Reserves along with their families.

You need to have:

• Bachelor's Degree in related field or equivalent post high school and/or related work experience.
• 1 or more years of related work experience within the Risk, Business Continuity and Enterprise Business Resiliency arenas.

We also prefer:

• 3 or more years of related work experience in an enterprise level Business Continuity (BC) and Enterprise Business Resiliency role.
• Knowledge of business continuity or resiliency disaster recovery technologies and best practices.
• Practical working knowledge of consulting and industry methodologies that support effective Business Continuity Management program development.

• High level of proficiency with Microsoft SharePoint, Excel, Word.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
•  Employee Resource Groups
• Professional and Leadership Development Programs
•  Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready. 

Culture Drives Our Success

WPS’ Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce—both current and future—to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace:  WPS Newsroom - Awards and Recognition

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Salary : $63,800 - $87,400