What are the responsibilities and job description for the Operational Leader position at Wrench Group?
Overview
Wrench Group's national growth includes expanding our geographic footprint both organically and through strategic acquisition. With this growth comes career opportunities for those with senior leadership experience in the Home Service (HVAC, Plumbing, Electrical) Industry. We have opportunities for Operational Leaders, Location Leaders, Regional-level Business Partners and more. Currently, our immediate needs are on the West Coast and we are open to local talent as well those open to relocation.
Wrench Group is a national leader in home repair, replacement, and maintenance services specializing in heating, ventilation and air conditioning, plumbing, water, and electrical services. Our partner locations have developed strong reputations with brands that date back to the 1940s. At Wrench Group, we are a group of like-minded individuals focused on achieving the highest customer satisfaction possible through our strong network of technicians, sales, customer service, and support staff. Our business model looks to partner with organizations that have great leadership and proven winning cultures. The focus is supporting businesses that already have a proven track record to help them accelerate growth and deliver customer thrill at every touchpoint.
If you are interested in hearing more about any of these positions, reach out directly to Julie Anderson, Vice President of Recruiting on Linked In or send over your resume by applying.
Responsibilities
Who ARE You?
- An absolute driver of business growth in an accelerated time period
- Provider of excellent leadership to work teams and individual employees
- A leader who coaches, mentors, trains, and leads others at all levels to the business
- Ambassador to "do what it takes" to provide unparalleled customer service to mitigate customer complaints
- Creator of processes and structure to achieve profit and growth goals, and manages expenditures operational excellence
- Manager of revenue through analyzing profitability and finding ways to improve inefficiencies
- Provider of outstanding organizational processes to ensure efficient planning of material distribution and labor forecasting to exceed customer satisfaction while ensuring a positive financial performance
- The liaison across support teams, procurement, field teams, sales, and technical services to ensure best practices are always utilized
- Protector of accurate inventory controls including fleet, parts and materials to reduce discrepancies
- Diplomatic collaborator who works with vendors, government entities, community leaders and other 3rd party partners
- Driver of the business plan, implement new strategies, and document processes
- Accountability Manager to ensure achievement of KPI’s
- Promoter of enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1’s
- With:
- 10 years leadership experience
- 5 years overseeing day-to-day operations of a Home Services (HVAC, Electrical and Plumbing) Business Unit
- Track record of year over year business growth
- Competitive salary with robust, performance based bonus programs
