What are the responsibilities and job description for the Lead License Center Specialist position at Wright County, Minnesota?
General Definition of Work
Performs intermediate skilled administrative support work processing and assisting the public with motor vehicle titles and driver's licenses, and other licenses; maintaining records and files; preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the License Center Manager. Oversight is exercised over License Center Specialist staff.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
High school diploma or GED and four years of experience in administrative support with public walk-in contact and cash handling/balancing, or equivalent combination of education and experience. Previous experience as a Motor Vehicle Clerk preferred.
Requires the ability to type 30 words per minute.
Certified Deputy Register Clerk within six months of hire.
Title Certification; Background Check within six months of hire.
State and Federal DL Certification to comply with Real ID/Enhanced Driver's License within six months of hire.
Data privacy training for accessing State databases within six months of hire.
A valid driver’s license or evidence of equivalent mobility is required upon hire.
Knowledge of, or ability to learn, County government work flows and processes; thorough knowledge of general laws and administration of motor vehicle and drivers licensing; knowledge of basic office procedures; skill in the use of standard office equipment; including computer and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents specific to the activities; and writing skills sufficient to compose a variety of letters, reports and forms; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to perform data entry into various databases; ability to learn and use computer systems and programs used to administer office programs; ability to format and prepare basic business communications; ability to apply program policies and guidelines related to office programs; ability to perform math calculations to calculate fees; ability to deal effectively with demanding/challenging individuals; ability to maintain a high level of confidentiality regarding sensitive information; ability to pay attention to detail and effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.
Physical Requirements
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires standing, sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires walking, reaching with hands and arms and repetitive motions and occasionally requires stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a very quiet location (e.g. park trail, storage or file room).
Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package, Click Here.
01
Staff in this position are required to be fingerprinted for an extensive federal and state background check, employment eligibility check, and an employment reference check. Are you willing to participate in these background checks including fingerprinting?
In order to accept Enhanced Driver's License and Identification Card Applications you must be a U.S. citizen. Are you an U.S. citizen?
This position requires a high school diploma or GED and four years of experience in administrative support with public walk-in contact and cash handling/balancing, or equivalent combination of education and experience. Previous experience as a Motor Vehicle Clerk preferred. Do you possess the minimum qualifications as listed?
This position requires the ability to type a minimum of 30 words per minute. Are you willing to take a typing test?
Do you have experience with MNDRIVE?
Describe your experience with MNDRIVE, if no experience, type, n/a.
07
Please check all areas in which you have more than 1 year of paid work experience.
Describe in detail your paid experience as answered regarding your experience with various types of licenses and transfers. If no experience, type n/a.
09
Which best describes your customer service experience?
Do you have experience providing customer service to intimidating individuals?
Please describe in detail your paid customer service experience as answered in above two questions. List employer and years customer service experience and level of experience providing experience to intimidating individuals. If no experience, type "none."
12
How many years of experience do you have balancing accounts, cash registers and completing financial reports?
Describe your experience balancing accounts, cash registers and completing financial reports, including types of accounts and financial reports prepared. Also, include employer, length of time and other account balancing and financial reporting duties performed. If no experience, type "n/a."
14
How many years of experience do you have with organizing and implementing solutions to resolve financial, accounting or system problems?
Describe your experience organizing and implementing solutions to resolve financial, accounting or system problems. Please include employer, length of time and the types of solutions you have implemented.
16
Do you have experience proofreading documents for accuracy?
Describe your proofreading experience, include types of documents and level of accuracy required.
18
Do you have paid work experience with Minnesota Statutes?
Describe your paid experience working with Minnesota Statutes, including the type of statutes you have worked with. If no experience, type "n/a."
20
Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to competitive exam results. Qualified veterans are eligible to receive 10 or 15 preference points subject to the provisions of MN Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a letter from the USDVA verifying active duty disability. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214 and a letter from the USDVA verifying the veteran's disability or death certificate. Veterans applying for promotional exams may only claim veterans preference points if they have a service connected disability of 50% or more. The five points preference is only available when applying for the first promotion after securing employment with Wright County. All required documents must be received no later than the closing deadline for accepting your application. Are you applying for Veterans Preference points?
I understand that any falsified information, omissions of important facts, or misrepresentation of my job education or experience on either the application or during my interview may disqualify me from further consideration for employment and may be considered justification for dismissal, if hired.
Performs intermediate skilled administrative support work processing and assisting the public with motor vehicle titles and driver's licenses, and other licenses; maintaining records and files; preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the License Center Manager. Oversight is exercised over License Center Specialist staff.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
- Handles a variety of motor vehicle transactions including transfers of title, driver's license renewals/replacements, renewal of tabs, clear deficiencies, address and name changes, dealer transactions; enters transactions in MNLARS; administers eye exam; takes pictures; collects fees.
- Serves as a Team Leader, assigning particular work to co-workers and providing training and work direction; assesses and determines when new License Center Specialist have satisfied training requirements and are able to successfully process motor vehicle transactions on their own.
- Analyzes motor vehicle transactions, boat, snowmobile, ATV, OHV, and verifies correct information or documents are included.
- Verifies, processes, and collects fees for hunting or fishing license applications.
- Communicates professionally with other government agencies; communicates processes and requirements with public and other departments; resolves problems and provides solutions.
- Performs accounting duties including balancing monies received; records credit card transactions.
- Assists with the budget process by maintaining office records and data.
- Prepares financial and motor vehicle reports.
- Packages and sends reports, titles, renewals, and other transactions for mailing.
- Trains employees on procedural changes.
- Performs other duties and activities as assigned.
High school diploma or GED and four years of experience in administrative support with public walk-in contact and cash handling/balancing, or equivalent combination of education and experience. Previous experience as a Motor Vehicle Clerk preferred.
Requires the ability to type 30 words per minute.
Certified Deputy Register Clerk within six months of hire.
Title Certification; Background Check within six months of hire.
State and Federal DL Certification to comply with Real ID/Enhanced Driver's License within six months of hire.
Data privacy training for accessing State databases within six months of hire.
A valid driver’s license or evidence of equivalent mobility is required upon hire.
Knowledge of, or ability to learn, County government work flows and processes; thorough knowledge of general laws and administration of motor vehicle and drivers licensing; knowledge of basic office procedures; skill in the use of standard office equipment; including computer and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents specific to the activities; and writing skills sufficient to compose a variety of letters, reports and forms; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to perform data entry into various databases; ability to learn and use computer systems and programs used to administer office programs; ability to format and prepare basic business communications; ability to apply program policies and guidelines related to office programs; ability to perform math calculations to calculate fees; ability to deal effectively with demanding/challenging individuals; ability to maintain a high level of confidentiality regarding sensitive information; ability to pay attention to detail and effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.
Physical Requirements
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires standing, sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires walking, reaching with hands and arms and repetitive motions and occasionally requires stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a very quiet location (e.g. park trail, storage or file room).
Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package, Click Here.
01
Staff in this position are required to be fingerprinted for an extensive federal and state background check, employment eligibility check, and an employment reference check. Are you willing to participate in these background checks including fingerprinting?
- Yes
- No
In order to accept Enhanced Driver's License and Identification Card Applications you must be a U.S. citizen. Are you an U.S. citizen?
- Yes
- No
This position requires a high school diploma or GED and four years of experience in administrative support with public walk-in contact and cash handling/balancing, or equivalent combination of education and experience. Previous experience as a Motor Vehicle Clerk preferred. Do you possess the minimum qualifications as listed?
- Yes
- No
This position requires the ability to type a minimum of 30 words per minute. Are you willing to take a typing test?
- Yes
- No
Do you have experience with MNDRIVE?
- Yes
- No
Describe your experience with MNDRIVE, if no experience, type, n/a.
07
Please check all areas in which you have more than 1 year of paid work experience.
- DNR registrations, licenses or transfers
- Game and Fish licenses
- MN Driver's Licenses
- Motor vehicle titles, transfers, etc.
- I do not have experience with any of the above.
Describe in detail your paid experience as answered regarding your experience with various types of licenses and transfers. If no experience, type n/a.
09
Which best describes your customer service experience?
- I do not have this experience.
- My customer service experience primarily involves phone and e-mail correspondence. (Call Center, etc.)
- My customer service experience primarily involves in person contact. (i.e. service counter at busy retail, location, returns, problem solving, handling complaints, etc.)
- My customer service experience is a combination of phone, e-mail and in person correspondence.
Do you have experience providing customer service to intimidating individuals?
- Yes
- No
Please describe in detail your paid customer service experience as answered in above two questions. List employer and years customer service experience and level of experience providing experience to intimidating individuals. If no experience, type "none."
12
How many years of experience do you have balancing accounts, cash registers and completing financial reports?
- I do not have this experience.
- Less than 2 years of experience.
- 2 years to less than 4 years of experience.
- 4 or more years of experience.
Describe your experience balancing accounts, cash registers and completing financial reports, including types of accounts and financial reports prepared. Also, include employer, length of time and other account balancing and financial reporting duties performed. If no experience, type "n/a."
14
How many years of experience do you have with organizing and implementing solutions to resolve financial, accounting or system problems?
- I do not have this experience.
- Less than 2 years of experience.
- 2 years to less than 4 years of experience.
- 4 or more years of experience.
Describe your experience organizing and implementing solutions to resolve financial, accounting or system problems. Please include employer, length of time and the types of solutions you have implemented.
16
Do you have experience proofreading documents for accuracy?
- Yes
- No
Describe your proofreading experience, include types of documents and level of accuracy required.
18
Do you have paid work experience with Minnesota Statutes?
- Yes
- No
Describe your paid experience working with Minnesota Statutes, including the type of statutes you have worked with. If no experience, type "n/a."
20
Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to competitive exam results. Qualified veterans are eligible to receive 10 or 15 preference points subject to the provisions of MN Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a letter from the USDVA verifying active duty disability. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214 and a letter from the USDVA verifying the veteran's disability or death certificate. Veterans applying for promotional exams may only claim veterans preference points if they have a service connected disability of 50% or more. The five points preference is only available when applying for the first promotion after securing employment with Wright County. All required documents must be received no later than the closing deadline for accepting your application. Are you applying for Veterans Preference points?
- No
- Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge - see MN Statute 197.447
- Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connect disability of 10% or more
- Yes - Spouse of a veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability of 10% or more (the Veteran must also be qualified to apply for the position but their service connected disability restricts them from applying for or performing the job duties)
- Yes - Spouse of a deceased veteran who served on active duty 181 or more days, received an honorable discharge, had a service connected disability of 10% or more and was disabled at the time of death. You are ineligible if you have remarried or were divorced from the veteran.
- Yes - Spouse of a deceased veteran. You are ineligible if you have remarried.
- Yes - Current employee with a 50% or more service connected disability rating applying for the first promotion after securing employment with Wright County.
I understand that any falsified information, omissions of important facts, or misrepresentation of my job education or experience on either the application or during my interview may disqualify me from further consideration for employment and may be considered justification for dismissal, if hired.
- Yes
- No
- Required Question
