Office Technician II

General Definition of Work

Hiring Range: $22.49 - $25.19

Performs intermediate skilled administrative support work providing customer service, clerical, office support and/or financial activities to assist Department /Office management in administering programs and services provided to the County and the general public. Work is performed under the limited supervision of a unit supervisor and/or Department Director. Limited oversight/training is exercised over less experienced office staff.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Interacts with the public, vendors, others in the work unit, across units and with other agencies in person, on-line, or via telephone to exchange general information related to the Department’s/Office’s programs and activities; explains processes and requirements; receives and responds to complaints of both a routine and confidential nature requiring knowledge of policies, procedures, activities, and rules regarding data privacy.
• Performs records management duties specific to the Department/Office assigned.
• Responsible for complying with State of Minnesota data practices laws.
• Assists with record maintenance and maintains Department/Office specific records; i.e. scans, indexes, and maintains all current and historical files; recommends disposition of records to storage, and archives; relocates and reorganizes records as necessary, purges and/or shreds records in accordance with record retention policies; determines proper coding and enters into system.
• Performs typing and computer input of data, correspondence, activities, and other statistics.
• Accesses and enters information into databases; prepares forms, listings, informational, statistical reports, and documents by determining required data, gathering, receiving, and compiling data from several sources; reviews and compares information to verify accuracy; formats data appropriately; transmits reports as required.
• Calculates, collects, receipts, and processes all incoming fees, taxes, payments or other revenue, including entry into computer system as required; tracks and calculates Department/Office and/or program expenses; prepares purchase requisitions.
• Balances daily receipts and prepares for deposit; maintains accurate records of fees and other accounting information; generates financial reports for internal and external agencies.
• Composes and/or types letters, meeting minutes, forms, memoranda, and reports from abbreviated notes, tapes, and records; assists in preparing, updating and maintaining various Department/Office plans, manuals, and forms; prints, scans, faxes and makes copies of materials; sorts and distributes mail; tracks shipments as required; tracks and monitors the administrative office supply inventory and arranges for replenishment of items as necessary.
• Sets up appointments and meetings for Department/Office staff.
• Performs other duties and activities as assigned.

• This position provides administrative support to Zoning Administrator, Building Inspectors, Environmental Health Specialists, and Office Manager and requires occasional attendance at public hearings during work hours and evenings to take and transcribe minutes in a timely manner. This position also requires a fundamental understanding of County zoning laws in order to answer general zoning, land use, and building permit application questions as well as a general understanding of construction practices.
• Performs general phone and counter reception while determining customer needs; notarizes customer documents.
• Compiles information related to building/sewer/hearing permit applications.
• Handles communication with applicant, contractor, or property owner throughout the application process.
• Conducts permit and land record reviews of property prior to taking in building permit applications; files and maintains permits records and files; verifies information is complete for application and fees are paid. Ability to cross-check, analyze and detect records not tied to the correct parcel, make necessary changes to ensure the integrity of the records program.
• Verifies that Permit Program activities are complete to issue permits; delivers, mails, and provides copies of issued permits to applicants, Townships and intra-government Departments.
• Sets up files for public hearing requests; prepares affidavits, tracks legal deadlines for public notices and Board decisions according to State Statute, maintains current, continued, and closed hearing files.
• Schedules appointments in an efficient manner for building and septic inspectors, as well as the off-site compost facility while communicating acceptable hazardous or recyclable items.
• Determines property locations based on tax parcel numbers or legal descriptions used to verify zoning districts and map designations for planning and permitting purposes and in response to phone inquiries, permitting and file purposes; measures distances using mapping tools to determine setbacks and location for building projects.
• Reviews County tax records to determine/verify land ownership and legal descriptions.
• Uses GIS mapping program to generate lists and labels to meet notification requirements for public hearings.

Minimum Qualifications & Knowledge, Skills and Abilities

Education and Experience
High school diploma or GED and two years of experience in administrative support with public walk-in contact, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements
Requires the ability to type 35 words per minute.
May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment.
A valid driver’s license or evidence of equivalent mobility is required upon hire.

Knowledge, Skills and Abilities

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing and walking and occasionally requires reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word;

hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension).