What are the responsibilities and job description for the License Center Manager position at Wright County?
JOB
Performs difficult skilled administrative support work supervising the daily operations of the License Center including balancing financial reports, depositing funds; overseeing the transactions relating to Motor Vehicle, Driver's License, Department of Natural Resources, licensing and recording; Work is performed under the general direction of the Assistant Director of Taxpayer Services. Continuous supervision is exercised over the Office Staff.
EXAMPLE OF DUTIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.Oversees License Center operations, service areas, and transactions. Oversees daily reconciliation, reporting, and daily deposits for driver's license, motor vehicle, Dept. of Natural Resources, and written knowledge exams.Uses independent judgment providing supervision and leadership to personnel under position's span of control; makes and participates in decisions on matters of hiring, transfer, suspension, layoff, recall, promotion, discharge, assignment, reward, adjusting grievances or disciplining employees under position's span of control; sets goals and objectives for others to work towards and monitors performance; creates and maintains a positive work environment fostering effective performance of staff.Develop, recommend, implement and maintain office procedures to be in compliance with State and County policies; Stays current on statutes, laws, and regulations as well as the interpretation of the policies by each agency; Follow and track bills that will impact the division during legislative sessions; Ensures staff compliance with all required State agencies, including but not limited to: annual data privacy training, title certification, and state directed procedural training.Responsible for managing work schedule for employees taking into consideration workflow, customer flow, anticipated challenges, services provided for the given business day and any special projects that require completion.Administers the queuing system, creates, and maintains users, manages daily appointment calendars, populates reports, and works with the system provider for system related issues and changes.Administers the Third-Party Proctor program, monitors changes with the Memorandum of Understanding (MOU) State contract, implements any mandated changes in the MOU and is responsible for the retention of records for annual auditing purposes.Builds and maintains positive working relationships with external partners, including but not limited to: various contacts with Driver and Vehicle Services, DNR, MINNCOR, Idemia, MDRA and ACF technologies; builds and maintains positive internal working relationships.Trains and assists staff in all areas of the License Center to ensure accurate transacting; troubleshoots and resolves problems related to services and transactions; advocates and strengthens customer service skills for staff; supports staff through difficult transactions; assists with de-escalation of upset or argumentative customers.Manages the secured inventory including license plates, registration stickers and title paper as well as oversees all office supplies and equipment; troubleshoots and resolves problems related to equipment.Manages division budget preparation including recommending capital projects; compiles, projects, and analyzes division data; monitors and tracks expenditures and revenues.Catalogs, organizes, and maintains all titles for the County and Sheriff's Office fleet; processes title and registration transactions for entire fleet; catalogs, organizes and maintains records for non-titled equipment.Performs other duties and activities as assigned.
SUPPLEMENTAL INFORMATION
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying details or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, traffic).
Performs difficult skilled administrative support work supervising the daily operations of the License Center including balancing financial reports, depositing funds; overseeing the transactions relating to Motor Vehicle, Driver's License, Department of Natural Resources, licensing and recording; Work is performed under the general direction of the Assistant Director of Taxpayer Services. Continuous supervision is exercised over the Office Staff.
EXAMPLE OF DUTIES
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.Oversees License Center operations, service areas, and transactions. Oversees daily reconciliation, reporting, and daily deposits for driver's license, motor vehicle, Dept. of Natural Resources, and written knowledge exams.Uses independent judgment providing supervision and leadership to personnel under position's span of control; makes and participates in decisions on matters of hiring, transfer, suspension, layoff, recall, promotion, discharge, assignment, reward, adjusting grievances or disciplining employees under position's span of control; sets goals and objectives for others to work towards and monitors performance; creates and maintains a positive work environment fostering effective performance of staff.Develop, recommend, implement and maintain office procedures to be in compliance with State and County policies; Stays current on statutes, laws, and regulations as well as the interpretation of the policies by each agency; Follow and track bills that will impact the division during legislative sessions; Ensures staff compliance with all required State agencies, including but not limited to: annual data privacy training, title certification, and state directed procedural training.Responsible for managing work schedule for employees taking into consideration workflow, customer flow, anticipated challenges, services provided for the given business day and any special projects that require completion.Administers the queuing system, creates, and maintains users, manages daily appointment calendars, populates reports, and works with the system provider for system related issues and changes.Administers the Third-Party Proctor program, monitors changes with the Memorandum of Understanding (MOU) State contract, implements any mandated changes in the MOU and is responsible for the retention of records for annual auditing purposes.Builds and maintains positive working relationships with external partners, including but not limited to: various contacts with Driver and Vehicle Services, DNR, MINNCOR, Idemia, MDRA and ACF technologies; builds and maintains positive internal working relationships.Trains and assists staff in all areas of the License Center to ensure accurate transacting; troubleshoots and resolves problems related to services and transactions; advocates and strengthens customer service skills for staff; supports staff through difficult transactions; assists with de-escalation of upset or argumentative customers.Manages the secured inventory including license plates, registration stickers and title paper as well as oversees all office supplies and equipment; troubleshoots and resolves problems related to equipment.Manages division budget preparation including recommending capital projects; compiles, projects, and analyzes division data; monitors and tracks expenditures and revenues.Catalogs, organizes, and maintains all titles for the County and Sheriff's Office fleet; processes title and registration transactions for entire fleet; catalogs, organizes and maintains records for non-titled equipment.Performs other duties and activities as assigned.
SUPPLEMENTAL INFORMATION
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and repetitive motions and requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying details or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, traffic).
