What are the responsibilities and job description for the Receptionist position at WrightWay Emergency Services?
About WrightWay:
WrightWay Emergency Services is a dynamic and mission-driven organization committed to fulfilling our mission to be the largest and most trusted restoration company in Southwest Florida. Acting as a full-service restoration company, we are committed to restoring the customer’s piece of mind and returning their property to a pre-loss condition. We are dedicated to making a positive impact, priding ourselves on fostering a sense of honor and commitment to excellence in our staff while driving meaningful change in our community and beyond.
OVERVIEW:
As the first point of contact for clients, visitors, and team members, the Receptionist plays a crucial role in creating a welcoming environment and ensuring smooth daily operations at our office. This position requires excellent communication skills, strong attention to detail, and a commitment to providing top-notch customer service.
ESSENTIAL DUTIES:
- Answer, screen, and direct phone calls to the appropriate staff.
- If a new lead the call should go to the Mitigation Department.
- If a current customer the call should go to the team responsible.
- Greet and welcome visitors with a warm and professional demeanor.
- Notifying appropriate employee when they have a visitor or package.
- Handle incoming and outgoing mail and packages.
- Maintain a tidy and welcoming reception area.
- Support other departments with various projects and tasks as needed.
Qualifications:
- High school diploma or equivalent; additional education or certification in office administration is a plus.
- Proven experience in a receptionist or administrative role preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to manage multiple tasks efficiently and prioritize workload.
- Friendly, approachable, and customer-service-oriented demeanor.
- Excellent organizational and multitasking abilities.
Location:
In office only, not open for remote work.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $18 - $20