What are the responsibilities and job description for the Operations Coordinator position at WS Audiology Americas?
ABOUT US:
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides technical direction and oversight, as the Subject Matter Expert, for sales initiatives, activities and processes through coordination of hearing center operations and organization.
- Collaborate with our client-facing colleagues with various inquiries and requests.
- Support service excellence when interacting with clients, center staff, Support Center Departments and field management.
- Oversees and manages centers' supply procurement, equipment maintenance, cash management, inventory, third party financing administration.
- Supports training for center employees regarding processes and procedures, including new employee on-boarding processing and training.
- Oversees and supports monthly inventory audit.
- Assists with other operation teams members when necessary in order to maintain high level of support commitment to hearing centers.
REQUIREMENTS:
- Ability to process high volume data entry.
- Ability to pay close attention to detail with a high degree of accuracy.
- Excellent proof reading and editing skills.
- Ability to work quickly, accurately and independently in a fast paced environment.
- Ability to plan activities and programs such as meetings and orientations.
- Must interact with clients and employees in a caring and respectful manner.
- Experience with Retail Sales and Operations.
- 5 years of experience
- Advanced Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) – Database applications ‐ Willingness to learn and use new computer programs/application
LIFESTYLE & BENEFITS:
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Relocation Assistance Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
