Widex Regional Sales Manager, New England

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

Job Summary

Under general supervision of the Head of Sales, East, the Regional Sales Manager acts as a generalist, planning, directing, and coordinating sales activities within their assigned territory. The RSM is also responsible for increasing the visibility of Widex as a brand including our technology, service and support specifically focused on independent hearing clinics, driving demand and expanding Widex within the territory.

Territory:

• Connecticut
• Rhode Island
• Massachusetts
• New Hampshire
• Maine
• Vermont
• Part of New York (NYC area, Hudson Valley, Dutchess County, Lake Placid)

Essential Responsibilities

• Achieve sales quota on a monthly, quarterly and annual basis.
• Drive demand for Widex within the territory
• Analyze and leverage daily, weekly and monthly reporting to drive sales within the territory.
• Create and execute monthly, quarterly and annual business plans.
• Consistently meet KPIs around customer visits and use of programs and promotions to drive demand for Widex in the assigned territory.
• Provide clinical training to customers to fit Widex hearing devices using hardware and software fitting systems. This includes but is not limited to software and hardware support to existing and new accounts and assisting customers with patient fittings.
• Build and maintain customer relationships as a means of growing current customer's business, i.e., monthly net dollar sales, as well as identify customer service issues, such as: remake and repair issues, turnaround times, lower return for credit rates and gather new competitive information.
• Prepare an annual business plan.
• Work effectively with inside sales regarding prospecting, developing and recruiting new customers each month.
• Successfully introduce and establish new products to both existing customers and new customers in accordance with company mandates.
• Coordinate the training of customers to fit Widex hearing devices using Widex hardware and software fitting systems.
• Provide Widex software and hardware support to existing accounts as needed.
• Develop an effective communication platform and evaluate presentation skills to convincingly provide, present and sell Widex technology story to both to individual customers and large groups of customers.
• Maintain the accuracy of the Widex customer database in their individual regions and effectively manage the CRM system.
• Complete appropriate sales and corporate reporting requirements in a timely fashion.
• Maintain proper professional standards of behavior and decorum as a representative of the company when communicating with customers, coworkers and representing Widex USA at national, regional and state professional meetings.
• Maintain expenses within published corporate guidelines.
• Plan and direct training and performance to develop and control sales and service programs.
• Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Monitor customer preferences to determine focus of sales efforts.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Resolve customer complaints regarding sales and service.
• Responsible to come to work consistently on time and as scheduled.
• Performs other duties and participates in other projects as requested.

Knowledge and Skills Required

• Bachelor’s Degree required
• Industry and field selling experience preferred
• Experience with hearing aid fitting software (especially Widex) preferred
• Computer Skills proficient with Microsoft Office Suite.
• Experience with Salesforce.com preferred.
• Ability to handle matters with strict confidence.
• Must have ability to build long term relationships with customers.
• Must have strong interpersonal skills, maturity and good judgment; demonstrates a positive can-do attitude; have effective communication skills with a diverse range of individuals.
• Excellent oral and written communication skills. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
• Must be depended on to report to work at the scheduled time and is seldom absent from work.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.