What are the responsibilities and job description for the Customer Success Specialist position at WSI Standard?
Do you have a great attitude and a willingness to proactively support customers? If this sounds like you, we have an immediate opening for a Customer Success Specialist. Your primary responsibilities include building and maintaining customer relationships by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations in a fast-paced, multi-system environment.
DUTIES AND ACCOUNTABILITIES:
- Deliver positive customer experience by focusing on excellence in communication, process, and compliance.
- Anticipate, identify, manage and proactively work to seek Lean Process solutions for potential problems.
- Review customer orders for accuracy to ensure information is accurate for billing and account requirements.
- Educate and collaborate with customers to utilize the Customer Portal to be able to access information on demand.
- Communicate client change needs promptly and effectively.
- Maintain a ‘solutions-focused’ approach with a proactive, high sense of urgency in all regards.
- Ensure order processing and shipping requirements and timelines are achieved.
- Demonstrate ability to work in and master multiple internal and customer systems.
- Occasionally attend and or participate in customer presentations when required.
- Assist sales and site staff when workload and opportunity allow.
- Perform other duties as assigned or requested by management.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong computer skills utilizing Microsoft Excel, Word, Access, and Outlook.
- Excellent written and verbal communication skills.
- Positive and professional customer service-oriented attitude.
- Experience working with customers in a relationship-building environment detail and deadline-driven.
- Organized with the ability to prioritize multiple tasks to ensure completion.
- Independent starter with the ability to seek out improvements.
- Core values are essential to a safe, productive, and enjoyable working environment.
- Be a positive team player accepting of change.
- See beyond your role. Seek change for improvement. Be accountable and take ownership for mistakes.
- Bi-lingual speaking capabilities are a plus.
- Ability and willingness to travel less than 10%
PREFERRED EDUCATION AND EXPERIENCE:
- Two years’ experience in a warehousing/distribution environment.
- High School Education.
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