Demo

Client Service Support Client Service Support / Loan Administration

WSN
Jacksonville, FL Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/15/2025

Debt & Agency provides trust, agency, administration, and processing services to borrowers of bank debt and issuers of debt and equity in the international capital markets. Corporate Trust is structured along product lines – Debt & Agency Services, Structured Credit Services, Depositary Receipts, Corporate Services, and Domestic Custody.

Bank Loan Services is a business that sits within the Debt & Agency team which provides 3rd party loan agency administrative middle / back office services for loans to clients who are originators and / or arrangers of middle market and broadly syndicated bank loans. Our unique alternative for the administration support of loans gives our clients scalability, flexibility to support their business as they utilized our Bank Loan Services experience in loan syndication and loan technology. Our client profile type are hedge fund managers, private equity firms, direct lending funds, financial institutions and various

  • desks who originate and arrange syndicated loan financings. Our group will often take on ‘middle-office’ services as facility / administrative agent and collateral agent on a wide portfolio of deals, originated both by
  • AG and third party originating banks. Much of this work is high profile and may be complex in nature.

The successful candidate will be part of a team based in Jacksonville, Florida or New York as a Bank Loan Client Services Support within our Middle Office team, all of whom work exclusively on Loan transactions and other administrative tasks for our clients.

Key duties will include :

General

  • Responsible for assisting in the management of a ‘middle office’ agency portfolio of Syndicated Loans transactions for various loan sectors.
  • Interpreting Credit Agreements and Amendments. Assist with building of new deals, Amendments and closing fees in loan system. Liaising with borrowers, customers, and lenders for credit facilities.
  • Ensuring that all weekly, by-monthly and monthly MIS is reviewed, approved and complete in various internal MIS systems.
  • Works collaboratively within the organization, as well as independently
  • Relationship

  • Daily liaison with all transaction parties, including clients, borrowers, lawyers, syndicate banks, trustees, GTO Loan Operations, Loan IT and other interested parties
  • Documentation

  • Responsible for assisting in the reviewing of agency and related documentation for new deals, restructures, waivers and amendments, and ongoing transactional matters in line with standard Loan Syndication Trading Association (LSTA) templates
  • Working with team manager on the negotiation on the terms of such documentation (from the Agent’s perspective) with borrowers, lawyers, arrangers, lenders and other involved parties
  • Administration

  • Handling the administration of a portfolio of Syndicated Loans transactions (ranging from small ‘club’ deals to large leveraged facilities)
  • Maintain internal loan system (register of lender and credit contacts)
  • Data room maintenance postings (Debtdomain)
  • Manage loan prepayments and drawdown requests
  • Resolving client and lender queries
  • Identify and escalate open issues to Team Manager
  • Assist with the primary syndication trade settlement process and secondary assignments in Clear Par trade settlement system.
  • Ensuring the timely billing and chasing of revenue clients
  • Responsible for assisting with client on-boarding process and coordinating of KYC with various internal KYC teams
  • Working with our operations team
  • DB Franchise

  • Maintaining relationships with key clients – internal and external
  • Maintaining relationships with key service providers (internal and external) that support the team
  • Adhere to operational controls including legal and regulatory procedures to ensure safety and security of the Bank’s assets
  • Candidate Specification :

  • Bachelor’s Degree preferred in Business, Finance, Accounting or Economics. Alternatively, 1-2 years of experience in the finance industry is required
  • Experience in syndicated loan administration / operations / another relevant area
  • Confident, articulate, and able to build rapport and maintain strong relationships with clients
  • Numerate and literate with a high attention to detail
  • Ability to work to multi-task and work in a fast-paced environment
  • PC literate with good working knowledge of MS Excel including PIVOT Tables
  • Knowledge of Loan IQ system preferred but not required
  • Self motivated, proactive, and possessed of an ability to use own initiative
  • Assertive, with excellent interpersonal skills
  • Possess well-developed business skills
  • An excellent team player, capable of sharing information freely, and assisting others as required
  • Displays attention to detail and accuracy
  • Possesses a demonstrated ability to build and manage relationships, and has the credibility and confidence to liaise effectively at senior levels
  • Has a good understanding of market practice and procedures relating to Syndicated Loans agency work
  • Shows willingness to, and demonstrated experience of, delivering to clients
  • Has strong time management and organizational capability
  • Dress Codes :

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