What are the responsibilities and job description for the Claims Associate (Casualty) - Commercial Insurance position at WTW inc.?
Description
The Claims Associate will be responsible for supporting the WTW claim consultants with day-to-day needs to manage the account.
Note : Employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.
The Role
Support WTW Claim Consultants for designated real estate client
Assist WTW Claim Consultants in reporting / monitoring of claims, which includes reviewing loss notices, reporting to appropriate TPA / carrier, secure certificates of insurance and property management agreements
Follow up with TPA / carrier for claim number and adjuster assignment
Track / update claim information in Origami
Ensure quality and consistency in executing claim services to our client
Engage our global network of professionals as needed
Appropriate utilization of all systems as required
Work with others as necessary to continually improve quality and innovation
Monitor the performance of vendor partner’s services
Promote collaboration and teamwork to produce comprehensive solutions to client
Participate in client team meetings as required
Meet with WTW brokerage executives to ensure delivery alignment
Maintain direct relationships with key client
Manage the appropriate level of resources for your client
Be a visible sign of professionalism and direction for the practice
Qualifications
The Requirements
2-year Associate degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
Minimum of 2-3 years’ experience in a Claim and / or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred
AIC within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
WC and Liability experience within real estate and hospitality required
Must have appropriate licenses in their resident state
Knowledge of Claim Handling & Claim processes and procedures
Understand medical case management and cost containment programs
Knowledge of laws, legal codes, procedures and processes involving insurance
Communicate orally and in writing, and display versatility in working with different personalities
Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing
Computer skills relevant to Microsoft Office, Outlook, Origami and web-based applications
Interpersonal relationship skills with internal and external executives
Project management skills
Understand company products, services, global network, and industry practices
Understand the process and value of basic data analytics and benchmarking
Travel may be required
EOE, including disability / vets
