Bill to Cash Administrative Assistant

The Opportunity

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As Bill to Cash Senior Assistant, your key responsibilities will be to:

• Ensure all the premiums received from the clients are paid out to the Carriers.
• Reconcile the carrier statements & resolve discrepancies.
• Handle receipts & application of premiums & fees received from clients & insurance companies.
• Book commissions received from Insurance companies.
• First-level supervisor responsible for providing training, coaching, and oversight of a team

You’ll be working on real client projects, performing the following tasks (not exhaustive):

Operational Duties

• Review ledgers to identify items payable to Carriers/Clients/Sub Brokers, and other entities.
• Provide payment back-ups to the payee for the application of funds.
• Reconcile the Carrier statement with WTW books of accounts.
• Liaise with client managers and carriers for payment issues, reconciliation discrepancies, and unallocated cash.
• Review of open ledgers and perform small balance write-offs, offsets, etc., as per the accounting guidelines
• Handling clearance of uncashed /uncleared checks.
• Timely and effective responses to all queries, requests, corrections, etc. received from field offices/carriers.
• Handling Intercompany Reconciliation by liaising with field offices and other WTW locations.
• Following SOPs, Client / Carrier specifications, and adherence to all statutory requirements.
• Participate and contribute to potential process improvement areas.
• Review potential system and process enhancements as required Allocations of funds (EFT or Cheque) received from client, broker, or insurance company by researching relevant payment information received.
• Booking of commissions against relevant client/policy in the system on the basis of documentation received from Insurance companies.
• Liaise with client managers and Insurance companies for resolving discrepancies and unallocated cash.
• Timely clearance of return commissions to Insurance companies to avoid any potential penalties
• Following Procedures, Client / Insurance Companies' specifications, and adherence to all statutory requirements.

People Management / Development:

• Set appropriate goals & expectations for the team and conduct regular progress reviews.
• Work closely with individuals to develop their full potential.
• Assess and develop competency levels to make sure team members have the expertise needed to add value to the business.
• Proactive identification of performance issues. Create action plans and coach to improve performance.
• Ensure all tasks are completed by staff with accuracy and within the Service Level Agreement (SLA)
• Conduct 1-1 and team meetings in line with the Operational Engagement Framework.
• Support Training and Mentoring of new hires as required

What You’ll Bring

We are looking for a highly driven individual with solid interpersonal skills. A colleague looking to join a large and dynamic organization.

• 3 to 5 years of relevant experience, preferably in Accounting or Finance.
• Business fluency in English and Portuguese, along with proficiency in at least one additional European language (French, Spanish, Italian, etc.) at a minimum B2 level, with C1 preferred.
• Excellent written and spoken communication skills in English.
• Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint).
• Preferable knowledge of the insurance industry.
• Strong written and verbal business communication skills.
• Effective time management with a strong commitment to meeting deadlines.
• Logical and structured thinking.
• Ability to influence stakeholders.
• High attention to detail, demonstrating rigour and reliability.
• Strong team spirit and collaborative approach.
• Well-developed analytical skills and organisational abilities.
• Adaptability, responsiveness, and diligence.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.