What are the responsibilities and job description for the Business Analyst - Sales Operations team position at WTW?
Description
The Company
WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in [insurance] history dating back to 1828.
Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 400 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.
Your Role
As part of our Health, Wealth & Career (HWC) Sales Operations team in Europe, you will play a crucial role in supporting sales strategies, pipeline management, and operational efficiency. Your key responsibilities include:
Sales Strategy & Execution – Work closely with the HWC Europe Sales Operations Leader to support sales enablement, goal setting, and market strategies.
Pipeline & Campaign Management – Track and coordinate sales campaigns, ensuring effective execution and reporting.
Stakeholder Engagement – Prepare leadership presentations and collaborate with senior business leaders on sales operations activities.
Process Improvement & Adoption – Drive adoption of global Sales Operations tools and processes, identifying areas for improvement and innovation.
Client-Focused Initiatives
- Account Planning: Coordinate cross-business planning sessions, track key actions, and monitor progress.
- Client Satisfaction: Manage net promoter score (NPS) surveys and independent client reviews.
- Clients at Risk: Identify, track, and report revenue risks.
Collaboration & Best Practices – Work with Sales Operations colleagues across Europe and globally to ensure consistency and share best practices.
Team Leadership & Development – Mentor junior colleagues and contribute to the growth of the team.
Qualifications
What We’re Looking For
You’ll thrive in this role if you have:
- A degree in Business, Sales Operations, or a related field (preferred).
- Experience in Sales Operations, Sales Management, Operations, or Project Management in a multinational company.
- Knowledge of sales strategy, account development, and campaign execution.
- Relationship-building skills to engage with stakeholders at all levels.
- Strong communication & negotiation abilities.
- Technical proficiency in Microsoft Excel (VLOOKUPs, pivot tables, advanced formulas) and PowerPoint.
- CRM experience (a plus!).
- A commitment to WTW’s core values: Client Focus, Teamwork, Integrity, Respect, and Excellence.
Why WTW?
At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:
- Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
- Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
- Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
- Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
- Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
- Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
- Community and Celebration: Participate in corporate events and celebrate our successes together.
Join Us!
Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!
Willis Towers Watson is an equal opportunity employer.
