What are the responsibilities and job description for the Production Manager - Surety position at WTW?
The SuretyNexus Production Supervisor will be responsible for overseeing the day-to-day operations of the production team, ensuring that Surety clients are serviced effectively and efficiently. The role involves managing the team’s workflow, meeting key performance indicators (KPIs) and service level agreements (SLAs), and maintaining strong communication with clients and internal stakeholders. The supervisor will lead by example, fostering a positive and competitive team environment while supporting team members in their professional development. Additionally, the role includes managing the issuance of Surety bonds, handling client inquiries, and resolving issues, as well as contributing to colleague onboarding, retention, and career growth. The Production Supervisor will also prepare reports, participate in meetings, and ensure the confidentiality of client information.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
In this role, you will be responsible for the oversight of SuretyNexus Production teams. This includes day-to-day servicing of Surety clients, and management of team’s servicing of Surety Clients to ensure KPIs and SLAs are being met. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client’s behalf in accordance with our SOPs and completing various administrative tasks, including monthly analysis & reporting. Duties include but are not limited to:
- Manage Production Team
- Create a positive, productive, and competitive team atmosphere
- Manage and prioritize team’s workflow, ensuring all SLAs and KPIs are met
- Communicate effectively with clients, client managers and other team members
- Manage SuretyNexus inbox and escalate issues as soon as they arrive
- Issuance of Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions
- Support team with questions and inquiries
- Focus on colleague development and career growth
- Assist with resolution of client/carrier accounting issues
- Responsible for Production hiring & colleague retention
- Assist in new colleague on-boarding and training
- Prepare written correspondence, reports and analysis as needed for management
- Participate in internal and external meetings
- Maintain client confidentiality
