Team Support Assistant

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

The Opportunity

The Team Support Assistant plays a key role in ensuring the smooth execution of administrative processes within the Broking & Operations team. This role is responsible for managing access requests, supporting business leaders with administrative tasks, maintaining and updating critical documentation, and providing organizational support to enhance overall efficiency.

The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication skills and the ability to collaborate across multiple teams and functions.

What will you do?

• Request, manage, and track access requests for the Hub and business-specific platforms and tools;
• Coordinate the creation of activities in business tools for new teams or modifications to existing teams;
• Develop and maintain support materials for implemented tools and platforms, integrating them into team-specific onboarding plans;
• Create and maintain a centralized knowledge repository for all technical training materials;
• Create and update Standard Operating Procedures (SOPs) to ensure consistency and accuracy;
• Support the business in the migration of Team Collaboration Tool and other existing tools, ensuring smooth transitions;
• Provide administrative support to the business leadership, including scheduling and drafting key documents;
• Assisting with formatting of presentations and communication resources including typing as required;
• Scheduling team meetings and then drafting agenda, taking minutes and coordinating actions taken;
• Coordinating logistics for complex meetings/seminars or team events;
• Update and maintain business presentations and communication materials to ensure alignment with current objectives;
• Assist in the planning and coordination of business visits, ensuring logistics and materials are in place;
• Organize travel arrangements for business purposes, including hotel and flight bookings, expense advances, and compliance with company procedures;
• Submit, track the expense reports to ensure timely processing and policy adherence;
• Maintain and update the roster for business teams to ensure accurate workforce tracking;
• Keep accurate records and documentation for audits and internal reporting, ensuring compliance with company standards.

What You’ll Bring

• Bachelor’s degree in business administration or a related field (is a plus)
• 10 years proven experience as an Administrative or in a similar role.
• Excellent organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Strong knowledge of Microsoft Office tools, mainly Outlook, Excel and PowerPoint.
• Familiarity with international business practices and cultural sensitivity.
• Proficient in reading, writing, and speaking in English.
• Experience in an international consulting or professional services environment.
• Organized and detail orientated with excellent follow through.
• Flexibility and adaptability.
• Can do attitude.
• Strong problem-solving skills.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.