Customer Success Associate

About The Role

Wunderkind is seeking a driven and detail-oriented Customer Success Associate (CSA) to join our dynamic post-sale team. This is an exciting opportunity to gain hands-on experience in digital marketing while working with top eCommerce brands.

As part of a team managing a diverse portfolio, you’ll handle client requests, reporting, and data analysis. You’ll also contribute to campaign execution, project management, and cross-functional collaboration to drive measurable results.

Key Responsibilities

• Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs.
• Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the Wunderkind platform.
• Project Management: Coordinate with cross-functional teams (Design, Engineering) to ensure timely and accurate execution.
• Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies.
• Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes.
• Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs.
  
  

Responsibilities And Level Of Effort (LOE)

Data Reporting & Analysis (40%)

• Pull and analyze performance data from internal reporting tools and google analytics to identify trends and actionable insights.
• Develop and maintain custom reports tailored to client needs, ensuring accuracy and clarity in reporting.
• Provide data-backed recommendations to optimize marketing strategies and enhance customer engagement.
• Work closely with internal teams to ensure data integrity and support data-driven decision-making.
• Build compelling decks and presentations to effectively communicate insights and strategic recommendations to clients and stakeholders.
  
  

Campaign Ideation & Execution (30%)

• Facilitate with the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards.
• Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact.
• Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement.
• Maintain detailed client documentation, including performance reports, action plans, and feedback summaries.
  
  

Project Management (30%)

• Assist with maintaining project timelines, ensuring all deliverables are met on schedule.
• Coordinate with cross-functional teams, including Design and Engineering, to manage project workflows efficiently.
• Identify potential roadblocks and proactively develop solutions to mitigate risks.
• Track progress against milestones, adjusting plans and timelines as necessary to accommodate evolving priorities.
• Ensure clear and effective communication between all stakeholders, facilitating regular check-ins and updates.
• Manage documentation and reporting related to project execution and performance.
  
  

What We’re Looking For

• Strong communicator: Ability to convey insights clearly through written and verbal communication, including presentations and reports.
• Detail-oriented & organized: Capable of managing multiple projects, meeting deadlines, and ensuring campaign accuracy.
• Analytical mindset: Comfortable working with data, pulling reports, and drawing logical conclusions.
• Curious & eager to learn: Excited to build expertise in digital marketing, data analysis, and campaign execution.
• Tech-savvy: Familiarity with marketing software, analytics tools, and digital marketing platforms (e.g., Google Analytics, email/SMS marketing tools) is a plus.
  
  

Qualifications

• 0-1 year of experience or previous internship in Marketing, Client Services, or a related field.
• Experience with eCommerce, email marketing, or website analytics (e.g., Google Analytics, Looker) is preferred but not required.
• Bachelor's degree preferred.
  
  

This role is ideal for someone looking to build a career in customer success or digital marketing. You’ll gain hands-on experience with marketing technology and performance data while working alongside senior team members to serve leading consumer brands.

Hybrid Schedule: In-office Tuesday–Thursday

On the fence? Apply anyway! We know that imposter syndrome can get in the way of meeting incredible candidates, and don’t want it to get in the way of meeting you!

Learn More About Our Company, Culture and 5 Core Values:

Drive Undeniable Performance

• Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale
• Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-performing, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible
  
  

Come Hungry

• Driving $1.2 billion dollars annually in revenue for top eComm brands including Hugo Boss, Gucci, Lenovo, Cole Haan, HelloFresh and more
• Incredible growth and development opportunities for top performing employees whether it be a leadership track or building out your own unique specialities
  
  

Carry Each Other

• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks, beverages, and in-office weekly catered lunch
  
  

Bounce Back

• Company support and flexibility through all professional and personal development
• Generous work life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, Maternity & Paternity leave offerings
  
  

Respect People, Privacy, Ideas

• Proud to be an equal opportunity and safe workplace
• Strongly committed to equal employment opportunities for all races, colors, ancestries, national origins, marital statuses, age, citizenship, disabilities, genders or gender identities, or Veteran status
  
  

The base salary range for this role is $55,000-$65,000. Actual compensation packages are based on several factors that are unique to each specific candidate; including but not limited to skill set, depth of experience, applicable certifications, and geographic work location. This may vary depending on living location and market rate.

Wunderkind is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.