What are the responsibilities and job description for the Inside Sales Representative position at Wurth Wood Group?
Position Summary :
The Inside Sales Representative works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the assigned territory. Conducts sales out in the field via face-to-face interactions with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.
The Inside Sales Representative must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stay current with promotional events and sales.
Essential Duties and Responsibilities :
- Travel within sales territory to meet prospects and customers.
- Conduct calls and face-to-face meetings with customers daily.
- Build and maintain relationships with new and repeat customers.
- Maintain records of all sales leads and / or customer accounts.
- Educate customers on how products can benefit them financially and professionally.
- Sell the company's products to customers within a given territory.
- Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
- Answer incoming phone calls and assist customers with inquiries and / or sales, promptly, courteously, and effectively.
- Follow-up calls to customers regarding order status, as needed.
- Listen and understand customer needs and offer solutions and support.
- Communicate to customers about products' different features and answer questions they may have.
- Cross-sell or up-sell products to customers to increase purchase amounts.
- Respond courteously and swiftly to customer inquiries and / or complaints.
- Other duties as assigned.
Position Qualifications :
Education :
Skills / Experience :
Reporting Structure within the Organization :
Work Environment :
Benefits : Medical
Posted By : #LI-JG1
