Demo

Remote Call Center Manager

WUZZUF
Carlsbad, CA Remote Full Time
POSTED ON 4/9/2025
AVAILABLE BEFORE 5/8/2025
  • We are an existing outbound remote call center with most agents located in the Philippines.
  • We are looking to expand our b2b cold calling program with remote Egyptian callers.
  • We need someone to lead the efforts to create a 100 agent remote call center
  • Work closely with the CEO on developing our B2B outbound remote call center operations
  • Recruit Remote Callers
  • Create training materials
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management
  • If you are ‘too good’ to get on the phones yourself, this job is not for you. You will be a manager but will be expected to make calls to create and test scripts and targeting.

    • Stable high speed internet
    • Dedicated home office / work space to call from
    • Appetite to work US business hours
    • Proven experience as call center manager or similar position
    • Experience in customer service is required
    • Experience hiring and training callers
    • Proficient in d call center equipment / software programs
    • Outstanding communication and interpersonal skills
    • Excellent organizational and leadership skills with a problem-solving ability
    • Positive and patient
    • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated

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