What are the responsibilities and job description for the Guest Services Associate - Wyndham The Lake House Chelan, WA position at Wyndham Destinations?
How You’ll Shine
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
How You’ll Be Rewarded
- Medical, Dental, and Vision Insurance
- Discounted Hotel & Resort Stays
- Employee Stock Purchase Program
- Tuition Reimbursement
- 401K Retirement Savings with Company Match
What You’ll Bring
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Hotel hospitality front office system knowledge a plus
- Ability to work independently or with others as needed
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18
