What are the responsibilities and job description for the Guest Services/Front Desk Supervisor - Club Wyndham Legacy Golf Resort position at Wyndham Destinations?
We Put the World on Vacation
Travel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll Shine :
As a Guest Services Supervisor, you'll set the bar of excellence for your team every day. Through positive leadership, you'll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you'll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.
How You'll Make an Impact :
- Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
- Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
- Ensure daily checklist duties and tasks are fully completed with follow-up communications.
- Maintain room inventory accurately and efficiently.
- Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
- Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
- Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
- Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
What You'll Bring :
How You'll Be Rewarded :
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include :
Note : Temporary and / or seasonal associates are ineligible for Paid Time Off.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.
Job Requisition : R-94980
