What are the responsibilities and job description for the Executive Housekeeping Manager position at Wyndham Garden Norfolk Downtown?
Job Description
Job Description
YOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values : Team First, Own It, Relationship Oriented, Professionalism, Integrity / Honest
Position Summary
Executive Housekeeper directs and controls all housekeeping operations and the staff of the housekeeping department. He / she must coordinate between housekeeping crews to inspect assigned areas and to ensure standards. An Executive Housekeeper manages the priorities and establishes and / or implements operating procedures and standards. The Executive Housekeeper also completes financial management tasks, such as setting and adhering to a budget. Furthermore he / she supports their staff and performs the duties of a housekeeper when required. An Executive Housekeeper also needs human resource management skills such as hiring, training, scheduling and evaluating the performance of his / her team. Responsible for reporting any maintenance deficiencies and handling guest requests or challenges. Ensure the confidentiality and security of all guest rooms. Works with the Chief Engineer and Front Office Manager on special projects as assigned. This industry functions seven (7) days a week, twenty-four (24) hours a day.
Physical responsibilities include exerting physical effort in lifting / transporting at least 25 pounds; push / pull carts and other equipment up to 100 pounds; endure various physical movements throughout the work areas; work environment- front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for lengthy periods of time.
Preferred Qualifications
Education : High School Graduate or General Education Degree (GED) : or Work Equivalent
Related Work Experience : Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
Requires good understanding of the English language and communication skills both written and verbal. Strong leadership abilities and organizational skills, entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies across the property.
Supervisory Experience : Previous experience in similar job role, or minimum 2-3 years' experience as assistant executive housekeeper or supervisor.
