Part Time Front Desk Agent (Wyndham Garden Hotel)

Applicants with previous hotel experience and/or customer service experience encouraged to apply. 
Applicants with OPERA PMS experience strongly encouraged to apply. 

Shift Requirements - 7am - 3pm and 3pm - 11pm - Must be willing to work both shifts as needed.

SUMMARY

The Front Desk Agent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

·         Maintains guest service as the driving philosophy of the operation

·         Personally demonstrates a commitment to guest service in responding promptly to guests’ needs

·         Meets or exceeds guest satisfaction measures

·         Ensures hotel standards and services contribute to the delivery of consistent guest service

·         Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

·         Greet all guests (internal and external)

·         Process guest reservations, registration (check-in) and departures (check-outs)

·         Offer guest assistance at every opportunity

·         Respond to all guest requests efficiently

·         Ensure guest satisfaction by following through on requests and other needs

·         Provide information to guests about hotel policies, services and amenities

·         Provide information, directions and other assistance as necessary about the local area

·         Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.

·         Maintain daily logs and checklists

·         Effectively communicate all pertinent information to other employees within the department

·         Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.

·         Comply with all standards and regulations to encourage safe and efficient hotel operations

·         Maintain regular attendance in compliance with company policy

·         Maintain high standards of personal appearance and grooming in accordance with company policy

·         Approach all encounters with guests and employees in a friendly, service-oriented manner

·         Maintain and organize work area regularly

·         Other duties as required