Assistant General Manager (Franchise)

The franchised Wyndham location in Washington, D.C., Washington, D.C. is seeking a Assistant General Manager (Franchise) to join its team at the Reside Navy Yard, a Wyndham Residence.

The Role

The Assistant General Manager is responsible for all aspects of operations, including front desk, housekeeping, and maintenance.

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

What you'll do

• Provide support to the General Manager and sales team, take an active role in the implementation of the properties Annual Marketing Plan, and capitalize on all revenue opportunities.
• Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Reside’s policies and procedures.
• Maintain a professional image and support Reside in actions and words at all times. Maintain a property atmosphere consistent with the Reside’s standards for professionalism and total quality.
• In the absence of the General Manager, handle emergencies at the property, following procedures for notifying the proper Company management and civil authorities when necessary.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Day to Day:

• Anticipate all guest needs and respond promptly & accordingly.
• Assists the General Manager in implementing property-wide strategies.
• Effectively deal with customers and staff workers while keeping the property running smoothly.
• Collaborate with all team members to make sure operations are running smoothly in tandem with one another.
• Develop and implement strategies that will ensure a positive experience that exceeds guest’s expectations.
• Establish and maintain standards for staff performance and guest service.
• Maintain full knowledge of all inner workings of the property, including room rates, property policies, specials, availability, VIP guests, property events, and more.
• Staff the property appropriately comparing workforce against hours/occupied room goals. Responsible for managing employee behavior, appearance, and performance.
• Conduct daily meetings to ensure that all departments are in working order.
• Effectively manage and control all operating expenses including labor, overtime, supplies, etc., enforce Company procurement guidelines, and seek and implement cost-saving strategies.
• Ensure the maximum value of the property asset including the physical structure as well as all contents therein, through appropriate care and maintenance.
• Ensure Lost and Found procedures are followed according to Reside policy.
• Ensure the housekeeping budget is controlled through supervising team members’ use of linens, supplies, and abide by the regulations of the material safety data sheets when using chemicals.
• Function as backup for Housekeeping and Front Desk team members when necessary.
• Use good judgment to make appropriate decisions, which may impact the long-term value of the property.
• Ensure all licenses are up to date and the property complies with all applicable codes and ordinances.
• Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to the Resides training guidelines and policies.
• Maintain open channels of communication with corporate leadership, General Manager, Team Members, and Guests.
• Actively enforce all safety policies to protect Team Members, Guests, and Company Assets. Extend professionalism and courtesy to guests at all times.

You'll be successful if you have

• Strong organizational and leadership skills
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of business financial principles
• Ability to manage and lead a team

Required Qualifications/Experience

• High School diploma or GED, or equivalent experience
• Two years of experience in a hotel or related field.
• Four years of progressive experience in a hotel or related field is preferred.
• Trade school and/or College course work in related fields is preferred.

Brand: Wyndham
Location: Washington, D.C., Washington, D.C., United States, 20003
Employment Status: Full-time
Pay: $61,400.00 - $86,500.00

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, “WHR”) as a courtesy to an independently owned and operated hotel under one of WHR’s hotel franchising subsidiaries (“WHR Subsidiaries”) (WHR and WHR Subsidiaries collectively, the “WHR Entities”). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.