What are the responsibilities and job description for the Manager, Franchise Operations position at Wyndham Hotels & Resorts?
Manager, Franchise Operations - California
Location : Sacramento, CA, US
Property Name : Remote in the United States Req Id : 24092
Wyndham Hotels & Resorts is now seeking a Manager, Franchise Operations - California to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
Manager of Franchise Operations supports the overall mission of the Franchise Operations team by nurturing relationships with owners by understanding their individual goals and needs while recognizing every hotel is unique. The MFO optimizes owners’ performance by delivering innovative solutions and relevant resources using our experience and network across the organization.
What you'll do
- Compel owner involvement to achieve performance goals and drive franchisee satisfaction by embracing an Owner First mindset that directly aligns with our Count on Me service culture values : Being Responsive, Being Respectful and Delivering a Great Experience.
- Develop trusted relationships with external customers in order to educate, motivate and influence adoption of tools and resources to elevate performance.
- Execute Wyndham Hotels and Resorts initiatives, projects and related tasks.
- Execute a Portfolio Management strategy that improves overall performance through consistent communication, contact and touchpoints with hotels and owners.
- Analyze data to develop and execute strategies to expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction with each hotel.
- Drive NRG through retention and development opportunities.
- Collaborate with internal stakeholders.
- Provide accountability to the organization through documentation, follow up and system reporting.
- Achieve annual service, performance and KPI goals in order to impact WHR profitability.
- Take ownership of personal and professional development.
- Project a positive image and promote the value of Wyndham Hotels & Resorts.
- Respond to one off requests from the business that are property specific within in indicated SLA.
You'll be successful if you have
Required Qualifications / Experience
